Strategic Key Account Growth Manager

UniFirst; Croydon (PA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst in Croydon, PA is seeking a Key Account Manager to retain and grow our largest accounts across rental, direct sales and related services. You will own account metrics and be fully accountable for performance, striving to maintain 94% to 100% of the customer base.

The role emphasizes proactive relationship building with decision makers, regular account reviews, and collaboration with internal teams to maximize service value, renewals, and new revenue opportunities.

Qualifications

• 3 to 5+ years of successful sales and/or service experience.
• Must be able to travel approximately 70% - 80% for customer interfacing.
• Excellent people, communication and interpersonal skills for relationship building.
• Strong contract and negotiation skills.
• Good judgment/decision making.
• Problem solving (solutions and execution).
• Order writing, proposals and pricing.

Responsibilities

• Develop and maintain relationships with key personnel and decision makers at all levels within your accounts through proactive outreach and meetings on and off account site.
• Conduct regular visits and schedule biannual account reviews (use tools such as report cards to quantify service performance).
• Use internal and external resources to retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities.
• Update records with all pertinent information on a daily basis.
• Maintain customer contract/PO status and renew contracts/PO’s before they expire.
• Work closely with all UniFirst departments to ensure customer satisfaction exceeds customer’s expectation.

Skills

People skills

Communication

Interpersonal skills

Negotiation skills

Contract management

Pricing & proposals

Job description

UniFirst in Croydon, PA is seeking a Key Account Manager to retain and grow our largest accounts across rental, direct sales and related services. You will own account metrics and be fully accountable for performance, striving to maintain 94% to 100% of the customer base.

The role emphasizes proactive relationship building with decision makers, regular account reviews, and collaboration with internal teams to maximize service value, renewals, and new revenue opportunities.