Strategic Key Account Manager

UniFirst Corporation; Blountville (TN); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst Corporation is seeking a proactive Key Account Manager (KAM) to retain and grow major accounts across uniform rental, direct sale, and related services. You will own account status and metrics, aiming to preserve 94%–100% of the customer base and drive revenue opportunities.

The role requires strong relationship-building, negotiation, and cross-functional collaboration with Sales and Service teams, with heavy travel and accountability for contract renewals.

Qualifications

• 3 to 5+ years of sales and/or service experience.
• College degree preferred.
• Willing to travel 70–80% for customer interfacing.
• Strong negotiation and contract skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and maintain relationships with key personnel and decision makers at all levels within your accounts through proactive outreach and meetings on and off account site.
• Conduct regular visits and schedule biannual account reviews (use tools such as report cards to quantify service performance).
• Use internal and external resources to retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities.
• Update records with all pertinent information on a daily basis.
• Maintain customer contract/PO status and renew contracts/PO’s before they expire.
• Work closely with all UniFirst departments to ensure customer satisfaction exceeds customer’s expectation.
• Generate leads to turn over to Service and Sales teams (when necessary).
• Maintain internal interdepartmental relationships to ensure customer satisfaction, new business development, increased revenue, and increased profits.

Skills

Account management

Customer relations

Negotiation

Sales strategy

Communication

Education

Bachelor's degree preferred

Job description

UniFirst Corporation is seeking a proactive Key Account Manager (KAM) to retain and grow major accounts across uniform rental, direct sale, and related services. You will own account status and metrics, aiming to preserve 94%–100% of the customer base and drive revenue opportunities.

The role requires strong relationship-building, negotiation, and cross-functional collaboration with Sales and Service teams, with heavy travel and accountability for contract renewals.