Strategic Key Account Manager — Growth & Retention

Taleo; Conway (SC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst in the United States (South Carolina) is seeking a results-driven Key Account Manager to retain and grow our largest accounts in uniform rental, direct sale, and related services.

You will manage account metrics, renew contracts, and coordinate across internal teams to exceed customer expectations. This is a full-time role requiring extensive travel and alignment with customer needs.

Qualifications

• 3 to 5+ years of successful sales and/or service experience.
• 2+ years in key account management or related role preferred.
• Excellent people and communication skills for relationship building.
• Strong contract negotiation and pricing capabilities.
• Ability to travel approximately 70–80% for customer interfacing.
• Good judgment and problem-solving skills.
• Experience updating and maintaining accurate account records.

Responsibilities

• Develop and maintain relationships with key personnel and decision makers at all levels within your accounts.
• Conduct regular visits and biannual account reviews using quantitative performance data.
• Use internal and external resources to retain customers, increase rental revenue, and develop new opportunities.
• Update records with all pertinent information on a daily basis.
• Maintain customer contract/PO status and renew contracts/POs before expiration.
• Collaborate with internal UniFirst departments to ensure customer satisfaction exceeds expectations.
• Generate leads to hand off to Service and Sales teams as needed.
• Maintain interdepartmental relationships to drive customer success and revenue.

Skills

Sales experience

Account management

Negotiation skills

Relationship building

Travel readiness

Job description

UniFirst in the United States (South Carolina) is seeking a results-driven Key Account Manager to retain and grow our largest accounts in uniform rental, direct sale, and related services.

You will manage account metrics, renew contracts, and coordinate across internal teams to exceed customer expectations. This is a full-time role requiring extensive travel and alignment with customer needs.