Strategic Key Account Manager - Growth & Retention

Taleo; Charlotte (NC); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a Key Account Manager to protect and grow our largest accounts, primarily in the Charlotte area. You will own account performance, manage contracts, and drive revenue across uniform rental, direct sale, and related services.

Travel 70-80% to meet with decision makers, renew contracts before expiration, and coordinate with internal teams to exceed customer expectations. Strong negotiation and relationship-building skills are essential for success.

Qualifications

• 3 to 5+ years of successful sales and/or service experience.
• Excellent people, communication and interpersonal skills for relationship building.
• Strong contract and negotiation skills.
• Good judgment/decision making.
• Problem solving (solutions and execution).
• Order writing, proposals and pricing.

Responsibilities

• Develop and maintain relationships with key personnel and decision makers at all levels within your accounts.
• Conduct regular visits and biannual account reviews (quantify service performance).
• Use internal and external resources to retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities.
• Update records with all pertinent information on a daily basis.
• Maintain customer contract/PO status and renew contracts/POs before they expire.
• Work closely with all UniFirst departments to ensure customer satisfaction exceeds expectations.
• Generate leads to turn over to Service and Sales teams.
• Maintain interdepartmental relationships to ensure customer satisfaction, new business development, increased revenue, and profits.
• Prepares reports of business transactions and keeps expense accounts.
• Communicates effectively with their manager about service and sales challenges, successes, and needs associated with new business generation.
• Attends weekly meetings.
• Stay up-to-date on sales skills, professional knowledge and self-training to maximize professional growth and advancement.
• Assist the service team in stylizing uniform programs and renewing customers upon expiration.
• Stay up-to-date on Company capabilities, product lines and/or changes regarding sales and customer needs.

Skills

Sales experience

Customer service

Relationship building

Negotiation

Communication

Decision making

Problem solving

Pricing

Job description

UniFirst is seeking a Key Account Manager to protect and grow our largest accounts, primarily in the Charlotte area. You will own account performance, manage contracts, and drive revenue across uniform rental, direct sale, and related services.

Travel 70-80% to meet with decision makers, renew contracts before expiration, and coordinate with internal teams to exceed customer expectations. Strong negotiation and relationship-building skills are essential for success.