Strategic Key Account Manager, Global Logistics & Operations

DSV - Global Transport and Logistics; Milwaukee (WI); On-site; USD 82,560 - 103,200; Full time

Job summary

DSV – Global Transport and Logistics in Milwaukee is hiring an Operational Key Account Manager to manage and grow key accounts and coordinate with clients and internal teams to ensure excellent service and efficient shipment execution.

The role focuses on contract and rate negotiations, cross-functional collaboration, data quality, KPIs and proactive account planning to deliver cost savings and enhanced customer value.

Qualifications

• Bachelor's degree in business, logistics, supply chain management, or related field preferred.
• 5+ years of experience in key account management in transportation and logistics.
• Experience with supply chain management, transportation, warehousing, and distribution.

Responsibilities

• Act as primary contact for key accounts as defined by branch- and regional management.
• Penetrate customer’s organization to identify and build relationships at all levels.
• Work across DSV’s network and divisions to maintain and grow share of wallet.
• Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes.
• Provide clients with market insights to best predict and maneuver market challenges.
• Create, maintain and update SOPs.
• Lead client onboarding and implementation.
• Oversee day-to-day operational activities, identify risks, pain points and service gaps.
• Lead collaboration across internal stakeholders involved with the client.
• Head up and respond to spot quote requests; identify upselling opportunities.
• Ensure data quality KPIs are met including timeliness and billing days.
• Achieve and maintain acceptable AR rating.
• Monitor, analyze and action customer performance according to committed volumes.
• Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement.
• Ensure client reporting requirements are met.
• Conduct effective client business reviews on scheduled cadence and own any follow up items.
• Facilitate/support contract and rate negotiations.
• Identify new opportunities and structure deal teams to execute the opportunity to a win.
• Develop account plans and action outlined satisfaction, threats and development opportunities.
• Create and deploy bespoke logistics solutions according to client needs.
• Determine necessity and feasibility of EDI and other tech solutions that will support eBooking.
• Analyze volume- and workflows to optimize productivity and uncover cost savings for client.
• Manage rate optimization and yield management.

Skills

Communication skills

Problem solving

Independence

Time management

Industry knowledge

Education

Bachelor's degree in business, logistics, supply chain management, or related field

Tools

TMS

CRM software

MS Office Suite

Job description

DSV – Global Transport and Logistics in Milwaukee is hiring an Operational Key Account Manager to manage and grow key accounts and coordinate with clients and internal teams to ensure excellent service and efficient shipment execution.

The role focuses on contract and rate negotiations, cross-functional collaboration, data quality, KPIs and proactive account planning to deliver cost savings and enhanced customer value.