Global Key Account Lead – Logistics Operations

DSV Road GmbH; Milwaukee (WI); On-site; USD 82,560 - 103,200; Full time

Job summary

DSV is seeking an Operational Key Account Manager in Milwaukee, WI to drive growth for strategic accounts. You will manage key client relationships, coordinate across DSV’s network, and ensure service quality and rate integrity for shipments across air, sea and road.

Ideal candidates have 5+ years in key account management within logistics, strong communication, and the ability to collaborate with internal teams to deliver bespoke solutions.

Qualifications

• Bachelor's degree in business, logistics, supply chain management, or related field preferred.
• Master's degree preferred in related field.
• Experience in transportation and logistics beneficial.

Responsibilities

• Act as primary contact for key accounts and manage relationships across the organization.
• Oversee day-to-day operational activities and ensure data quality KPIs.
• Lead client onboarding and implementation and support rate negotiations.
• Monitor client performance and prepare regular business reviews.

Skills

Key account management

Customer relations

Communication skills

Time management

Team collaboration

Problem-solving

Education

Bachelor's degree in business, logistics, supply chain management, or related field

Master's degree in business, logistics, supply chain management, or related field

Tools

Microsoft Office Suite

TMS

CRM software

Job description

DSV is seeking an Operational Key Account Manager in Milwaukee, WI to drive growth for strategic accounts. You will manage key client relationships, coordinate across DSV’s network, and ensure service quality and rate integrity for shipments across air, sea and road.

Ideal candidates have 5+ years in key account management within logistics, strong communication, and the ability to collaborate with internal teams to deliver bespoke solutions.