Strategic Key Account Manager – Global Freight (Hybrid)

FedEx Logistics; Elk Grove Village (IL); Hybrid; USD 76,000 - 125,000; Full time

Job summary

FedEx Corporation in Elk Grove Village, IL seeks a senior account manager to oversee two or more national freight forwarding accounts with revenues over $500K. You will cultivate strong relationships with key contacts, coordinate with sales, operations, IT, and accounting to deliver superior service and expand scope.

You will lead price modeling, SOP development, and KPI/SQI reporting, ensuring profitability and timely resolution of issues.

Qualifications

• Bachelor's degree or equivalent preferred.
• Minimum five (5) years experience in international freight forwarding in operations and/or sales services.
• Strong communication skills (oral and written) to organize ideas and present clearly.
• Familiar with ocean, air, warehouse and surface transportation procedures.
• Strong interpersonal skills to develop and maintain relationships with customer managers and internal teams.

Responsibilities

• Manage two or more accounts with annual net revenue > $500K.
• Develop and maintain strong business relationships with customers' main contacts.
• Improve profitability by expanding services and adding new offerings.
• Coordinate with sales and operations to setup new accounts and pricing.
• Serve as primary liaison between customer and internal functional areas.

Skills

Client relationship management

Communication skills

Negotiation

Cross-functional collaboration

Education

Bachelor's degree

Job description

FedEx Corporation in Elk Grove Village, IL seeks a senior account manager to oversee two or more national freight forwarding accounts with revenues over $500K. You will cultivate strong relationships with key contacts, coordinate with sales, operations, IT, and accounting to deliver superior service and expand scope.

You will lead price modeling, SOP development, and KPI/SQI reporting, ensuring profitability and timely resolution of issues.