Strategic Global Accounts Manager

FedEx Corporation; New York (NY); Hybrid; USD 62,000 - 99,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Logistics is seeking a senior account manager to maintain and expand business with a portfolio of managed accounts. You will ensure service performance meets customer expectations and act as the primary liaison for the customer.

You will develop relationships with senior management, coordinate cross‑functional teams, and present Customer Business Reviews to drive retention and profitability. Hybrid schedule in New York.

Qualifications

• Bachelor's degree/equivalent experience preferred.
• Two years in brokerage or transportation industry with customer engagement experience.
• CCS and Broker License preferred.
• MS Office, Outlook, and office equipment proficiency.

Responsibilities

• Manage and expand relationships with customers.
• Serve as the customer's primary communication link and SPOC.
• Coordinate activities of other departments.
• Prepare and present Customer Business Reviews (CBRs).
• Ensure retention and profitability of managed accounts.
• Oversee implementation of new services as PMO.
• Provide mentoring and subject matter expertise to the organization.

Skills

Relationship management

Communication skills

Problem solving

Time management

Education

Bachelor's degree/equivalent experience

Two years in brokerage/transportation industry

CCS and Broker License preferred

MS Office proficiency

Tools

MS Office

Outlook

Job description

FedEx Logistics is seeking a senior account manager to maintain and expand business with a portfolio of managed accounts. You will ensure service performance meets customer expectations and act as the primary liaison for the customer.

You will develop relationships with senior management, coordinate cross‑functional teams, and present Customer Business Reviews to drive retention and profitability. Hybrid schedule in New York.