Strategic Hybrid Key Account Manager

FedEx Logistics; Elk Grove Village (IL); Hybrid; USD 76,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Logistics in Elk Grove Village, IL seeks an Account Manager to oversee two or more national accounts with annual revenue over $500K. You will build strong relationships with senior contacts and coordinate cross-functionally to deliver exceptional service.

You will drive profitability by expanding services, set up new accounts with SOPs and pricing, and act as the primary link between customers and operations, IT, and finance.

Qualifications

• Bachelor's degree or equivalent preferred.
• Five years of international freight forwarding experience in operations and/or sales services.
• Strong communication skills to organize ideas and present clearly and persuasively.
• Familiar with ocean, air, warehouse and surface transportation procedures.
• Strong interpersonal skills to develop relationships with customer managers and internally.
• High standard of performance to promote quality both internally and externally.
• Demonstrated project or account management skills.

Responsibilities

• Manage two or more national accounts with annual revenue over $500K.
• Develop and maintain strong relationships with customers' main contacts to ensure high service levels.
• Grow account profitability by expanding current services and adding new ones.
• Coordinate with sales and operations to set up new accounts, SOPs, pricing tables, and databases.
• Serve as the primary liaison between the customer and internal teams including operations, IT, accounting, and sales.
• Identify and resolve problems and customer needs.
• Maintain SOPs, update pricing tables and databases, and coordinate with PDIG.
• Monitor KPIs and SQIs for top and mid-tier customers.
• Prepare quarterly business reviews (QBR) and participate in meetings.
• Review Letters of Credit.
• Oversee iServe cases.
• Lead IT projects related to customers.
• Develop lanes and meet KPI goals.

Skills

Strong communication skills

Strong interpersonal skills

Familiar with ocean/air/warehouse/sur/

Education

Bachelor's degree or equivalent preferred

Job description

FedEx Logistics in Elk Grove Village, IL seeks an Account Manager to oversee two or more national accounts with annual revenue over $500K. You will build strong relationships with senior contacts and coordinate cross-functionally to deliver exceptional service.

You will drive profitability by expanding services, set up new accounts with SOPs and pricing, and act as the primary link between customers and operations, IT, and finance.