Strategic Key Account Leader – Freight & Logistics

Toll Group; Village of Valley Stream (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid vacation

Sick time

Floating holiday time

Health benefits

Life insurance

Personal accident insurance

401k with company match

Job summary

Toll Group is seeking an Operational Key Account Manager in Valley Stream, NY to lead selected accounts, drive revenue growth, and ensure service excellence across freight forwarding. You'll collaborate with internal teams to optimize performance, manage relationships at executive levels, and monitor KPIs and SLAs.

Applicants should have 5+ years in logistics or account management, strong analytical skills, and proficiency with Excel/PowerPoint and CRM tools.

Qualifications

• Bachelor’s degree or equivalent in Business, Supply Chain, Logistics, or related field.
• Minimum 5+ years in freight forwarding, logistics, or account management.
• Proven ability to manage complex customer relationships and drive strategic growth.
• Expertise in international and domestic logistics (air, ocean, customs).
• Strong commercial acumen, analytical skills, and ability to interpret data into actionable insights.
• High proficiency in Microsoft PowerPoint, Excel, and CRM platforms (e.g., Salesforce).
• Excellent communication, influencing, and stakeholder management skills.

Responsibilities

• Oversee strategies for the account, ensuring alignment with global and regional commercial objectives.
• Identify growth opportunities, cross-selling, and expanding wallet share within strategic accounts.
• Participate in negotiations, MBR, QBR and Annual Performance Reviews, coordinating with Account team and Operations and governance for major accounts and contracts.
• Build and maintain executive-level relationships with key stakeholders within the account on assigned customers in the region.
• Ensure delivery of agreed KPIs and SLAs through regular business reviews and strategic engagement.
• Act as an escalation point for complex service issues, ensuring timely resolution and customer satisfaction.
• Communicate to internal stakeholders’ business at risk and opportunity for increased wallet share through regular MBR.
• Manage data associated with contracted and FAK allocations leading discussions with Product, origin and customer on commitments.
• Drive implementation of SOPs and governance standards across all assigned accounts.
• Monitor account performance metrics and lead initiatives for continuous improvement and operational efficiency.
• Support and drive customer reporting for visibility and clarity on activity.
• Manage operational reporting supporting applied agreements.
• Support Onboarding of new lanes, products and align global operational execution.
• Collaborate with operations, product, and finance teams to ensure seamless service delivery and profitability.
• Participate in collection activity to ensure account stays within terms.
• Manage Contract allocation visibility and data with key stakeholders.
• Ensure accurate and timely CRM data management and reporting for all assigned accounts.
• Provide insights and performance analysis to aligned global key account management and regional leadership for strategic decision-making.
• Guide and train the customer on our visibility and reporting tools.

Skills

Account management

Logistics expertise

Strategic planning

Communication

Education

Bachelor’s degree in Business/Supply Chain/Logistics

Tools

Microsoft PowerPoint

Excel

Salesforce

Job description

Toll Group is seeking an Operational Key Account Manager in Valley Stream, NY to lead selected accounts, drive revenue growth, and ensure service excellence across freight forwarding. You'll collaborate with internal teams to optimize performance, manage relationships at executive levels, and monitor KPIs and SLAs.

Applicants should have 5+ years in logistics or account management, strong analytical skills, and proficiency with Excel/PowerPoint and CRM tools.