Strategic Key Accounts Lead - Logistics & Transport

Crowley; Jacksonville (FL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental & Vision

Life & disability

Paid vacation & holidays

Parental leave

Training & development

Well-being resources

Gym discounts

Job summary

Crowley, a privately held U.S.-based leader in maritime, logistics and energy, seeks a Senior Key Account Manager to lead the strategy, development and performance of key accounts within Land Transportation. You will oversee a team of Key Account Managers and coordinate with sales, operations and leadership to ensure top-tier service.

The role emphasizes building executive relationships, driving revenue growth, and managing account health with KPIs and CRM/TMS data.

Qualifications

• Bachelor's degree in business, transportation, logistics or related field; or a combination of post-high school and equal experience may be substituted for education.
• 4+ years of experience with transportation and logistics for truck and rail shipments; 5+ years in truck brokerage or IMC; leadership experience preferred.

Responsibilities

• Lead the strategy, development, and performance of Key Accounts within Land Transportation.
• Oversee a team of Key Account Managers delivering top-tier service and driving revenue growth.
• Develop and execute Key Account Plans aligned with customer goals for mutual growth.
• Collaborate with sales, carrier sales, operations, and leadership to ensure flawless execution.
• Monitor account health using KPIs, dashboards, and customer feedback to address issues and opportunities.
• Drive account expansion through upselling, cross-selling, and logistics optimization.
• Build executive-level relationships within customer organizations for long-term partnership.
• Lead Quarterly Business Reviews and performance reviews for Key Accounts.
• Ensure customer data, communications, and pipeline activity are maintained in CRM/TMS.
• Transition new Key Accounts into ongoing management with sales and operations.

Skills

Team leadership

Relationship management

Communication skills

Problem-solving

Project management

DOT regulations knowledge

Education

Bachelor's degree in business, transportation, logistics or related field

Tools

Blue Yonder

Power BI

Microsoft Office Suite

Job description

Crowley, a privately held U.S.-based leader in maritime, logistics and energy, seeks a Senior Key Account Manager to lead the strategy, development and performance of key accounts within Land Transportation. You will oversee a team of Key Account Managers and coordinate with sales, operations and leadership to ensure top-tier service.

The role emphasizes building executive relationships, driving revenue growth, and managing account health with KPIs and CRM/TMS data.