Strategic Freight Account Manager

Venture Logistics, LLC; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Job summary

Venture Logistics, LLC is seeking an Account Manager to provide excellent customer service by building and maintaining relationships and understanding customer needs and expectations. You will solicit new business from active customers and coordinate with Operations to move freight efficiently.

The role requires proactive problem solving, accurate data entry in Salesforce and the TMW system, and clear communication across Sales and Operations teams.

Qualifications

• Customer service oriented with ability to build relationships.
• Ability to solicit new business from active customers.
• Coordinate with Operations to ensure timely freight movement.

Responsibilities

• Foster and build relationships for stability and long term growth.
• Book freight aggressively to keep drivers moving daily.
• Plan ahead with Operations and book freight in advance.
• Proactively identify service failures and remedy issues.
• Communicate status updates to customers and provide solutions.
• Solicit new business from active customers via weekly outreach.
• Enter activity logs in Salesforce for customers and sales.
• Enter data into the TMW system accurately.
• Understand and improve based on customer scorecards.
• Maintain regular and predictable attendance.

Skills

Customer service

Relationship building

Communication

Team player

Problem solving

Time management

Education

High School Diploma or equivalent

Bachelor’s degree or relevant experience

Tools

SalesForce

TMW system

MS Office

Job description

Venture Logistics, LLC is seeking an Account Manager to provide excellent customer service by building and maintaining relationships and understanding customer needs and expectations. You will solicit new business from active customers and coordinate with Operations to move freight efficiently.

The role requires proactive problem solving, accurate data entry in Salesforce and the TMW system, and clear communication across Sales and Operations teams.