Strategic Freight Forwarding Key Account Lead

Toll Group; Long Beach (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Paid vacation and sick time

Job summary

Toll Group is seeking an Operational Key Account Manager in the United States to lead defined accounts, drive revenue growth, and maintain strong relationships with executives and key influencers. You will coordinate cross-functional teams, manage performance metrics, and promote Toll’s services across regions.

The role emphasizes strategic engagement, data-driven insights, and governance of SOPs to ensure service excellence and profitability.

Qualifications

• Minimum 5+ years in freight forwarding, logistics, or account management.
• Proven ability to manage complex customer relationships and drive strategic growth.
• Expertise in international and domestic logistics (air, ocean, customs).
• Strong commercial acumen, analytical skills, and ability to interpret data into actionable insights.
• High proficiency in Microsoft PowerPoint, Excel, and CRM platforms (e.g., Salesforce).
• Excellent communication, influencing, and stakeholder management skills.

Responsibilities

• Strategic account development aligned with global and regional objectives.
• Identify growth opportunities and expand wallet share within strategic accounts.
• Negotiate, participate in MBR/QBR, and Annual Performance Reviews with stakeholders.
• Engage executives and manage relationships with key stakeholders in the region.
• Ensure KPIs and SLAs are delivered through regular business reviews.
• Drive SOPs, governance, and continuous improvement across accounts.
• Maintain accurate CRM data and provide insights for decision making.

Skills

Strategic account management

Relationship management

Negotiation

Data analysis

CRM (Salesforce)

Communication skills

Education

Bachelor's degree in Business, Supply Chain, Logistics, or related field

Tools

Microsoft PowerPoint

Microsoft Excel

Salesforce

Job description

Toll Group is seeking an Operational Key Account Manager in the United States to lead defined accounts, drive revenue growth, and maintain strong relationships with executives and key influencers. You will coordinate cross-functional teams, manage performance metrics, and promote Toll’s services across regions.

The role emphasizes strategic engagement, data-driven insights, and governance of SOPs to ensure service excellence and profitability.