Strategic Global Key Account Lead for Freight & Ops

Toll Group; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Toll Group is seeking a Sr. Operational Key Account Manager to lead a portfolio of high-potential accounts, grow revenue, and strengthen partnerships across regions.

You will coordinate with operations, product, and finance to maximize profitability and ensure operational excellence. The role emphasizes strategic engagement with key influencers, data-driven decision making, and governance of SOPs to deliver sustained wallet share growth.

Qualifications

• Bachelor’s degree in Business, Logistics, or related field.
• 5+ years in freight forwarding, logistics, or account management.
• Proven ability to manage complex customer relationships and drive strategic growth.
• Strong commercial acumen, analytical skills, and ability to interpret data into insights.

Responsibilities

• Oversee strategic account development and align with global objectives.
• Build executive-level relationships and ensure KPI/SLA delivery.
• Lead governance, SOPs, and continuous improvement initiatives.
• Provide CRM data insights and regular performance reviews.
• Collaborate with operations, product, and finance to ensure profitability.

Skills

Relationship management

Strategic planning

Analytical skills

Communication

Education

Bachelor's degree in Business/Logistics

Tools

Salesforce

Excel

PowerPoint

Job description

Toll Group is seeking a Sr. Operational Key Account Manager to lead a portfolio of high-potential accounts, grow revenue, and strengthen partnerships across regions.

You will coordinate with operations, product, and finance to maximize profitability and ensure operational excellence. The role emphasizes strategic engagement with key influencers, data-driven decision making, and governance of SOPs to deliver sustained wallet share growth.