Strategic Key Account Leader for Top Customer Growth

NDC Technologies, Inc.; Tallahassee (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Nordson Measurement & Control is seeking an experienced Key Account Manager to lead commercial activities for the Division's Top Customer. You will supervise the Key Account team and drive pre- and post-sales efforts using NBS Next principles to expand business within existing customer groups and build new relationships.

The role requires 8+ years in sales or key accounts, strong communication, and proven ability to close deals.

Qualifications

• BA/BS degree or equivalent.
• 8+ years' work experience in sales, key accounts, or relevant commercial experience.
• Previous work experience in electronics / industrial applications is a plus.
• Strong communication skills and ability to collaborate with different stakeholders.
• Proven ability to drive the sales process from plan to close.
• Excellent mentoring and people management skills.

Responsibilities

• Supervise, coach, and lead Key Account team to achieve target revenue and profitability goals.
• Act in a direct sales capacity for the Top customer, including all general Sales and account management activities.
• Develop sales strategies based on NBS Next principles inclusive of all EPS products and offerings.
• Plan, organize, and lead balanced sales growth, continued account penetration, and customer satisfaction.
• Manage sales pipeline reporting, forecasting and aid in the creation of the annual plan for the Top.
• Supervises the performance of direct reports by developing accountabilities, establishing performance objectives, providing career counseling, feedback and guidance.
• Supervise, lead and coach the Technical Support team, providing direction to skilled employees, Supervisor and Key Account resources in line with company and division strategies.
• Manage internal and external Service Level Agreements (SLAs), ensuring timely response times and adherence to scopes of work.
• Oversees key account personnel scheduling to support customer needs, including SME deployment, sales efforts, cross-regional needs, new product introduction and acceleration and support of other functional areas.
• Work collaboratively with Product Management and Growth and Strategy teams to ensure free flow of information on market status and customer needs to ensure product strategy reflects true customer needs.
• Work collaboratively with operations to ensure that customer requested dates for machines and spare parts are being met by the division.
• Drive new product enablement, growth initiatives and liaise as a contact for business and technical concerns
• Own and regularly update the strategic account plan backed by opportunities pipeline
• Establish and maintain strong customer relationships with both internal and external customers
• Drive execution of key priorities and customer sales projects/opportunities, including process management and CRM reporting
• Perform Other duties as assigned

Skills

Sales leadership

Account management

Strategic planning

Customer relations

Communication

Mentoring

Education

BA/BS degree

Tools

CRM software

Job description

Nordson Measurement & Control is seeking an experienced Key Account Manager to lead commercial activities for the Division's Top Customer. You will supervise the Key Account team and drive pre- and post-sales efforts using NBS Next principles to expand business within existing customer groups and build new relationships.

The role requires 8+ years in sales or key accounts, strong communication, and proven ability to close deals.