Strategic Key Account Leader

Evan's Airport Service, Inc; Delafield (WI); On-site; USD 75,000 - 105,000; Full time

Job summary

Evan's Airport Service, Inc seeks an Account Manager to oversee a portfolio of clients in our 3PL/transportation segment. You will manage onboarding, develop strategic solutions, and maintain profitability across locations through data-driven reviews and proactive client engagement.

Responsibilities include building trust, growing key accounts, and delivering reports on service performance, with an emphasis on relationship management and problem-solving to retain and expand business.

Qualifications

• Bachelor’s degree required.
• 3-5 years of related 3PL experience; more years may be substituted.
• Working knowledge of the transportation industry.
• Excellent critical thinking and problem-solving skills.
• Strong organizational and multitasking abilities.
• Ability to read, write, type, and speak English.

Responsibilities

• Build trust with new clients and support onboarding and implementation phases.
• Grow or maintain key accounts across multiple locations and levels.
• Determine business review needs and execute reviews.
• Analyze customer insights using data to identify trends affecting volume and profitability.
• Identify growth opportunities and drive retention via strategic solutions.
• Collaborate with account management to execute strategy and achieve results.
• Provide thought leadership to help clients gain competitive advantage.
• Prepare reports on profitability, volume trends and service performance.
• Use internal/external data to provide business insights for better outcomes.
• Stay informed about customer business changes to identify opportunities.
• Create annual budgets and plans for accounts in portfolio.
• Communicate proactively to deliver positive customer experiences.
• Navigate difficult conversations with tact and diplomacy.
• Understand payment terms and coordinate timely invoicing.

Education

Bachelor's degree

3-5 years of related 3PL experience

Reading, writing, typing and speaking English

Excellent critical thinking and problem solving

Organizational multitasking

Tools

Microsoft Power BI

Excel Pivot Tables

Job description

Evan's Airport Service, Inc seeks an Account Manager to oversee a portfolio of clients in our 3PL/transportation segment. You will manage onboarding, develop strategic solutions, and maintain profitability across locations through data-driven reviews and proactive client engagement.

Responsibilities include building trust, growing key accounts, and delivering reports on service performance, with an emphasis on relationship management and problem-solving to retain and expand business.