Strategic IT Relationship Partner

Tech Keys Llc; Howell Township (NJ); On-site; USD 95,000 - 145,000; Full time

Benefits offered by this job

Full benefits package

Paid time off

Company holidays

Job summary

Tech Keys LLC is seeking a Client Principal to own a portfolio of accounts, driving relationship, roadmap, and outcomes. You will ensure the right specialists participate in conversations at the right level, avoid being buried in tickets, and maintain accountability for client success.

In this role, you will lead monthly and quarterly reviews, orchestrate cross-functional teams, manage risk and spend, and push for retention, satisfaction, and growth across your portfolio.

Qualifications

• Five or more years in a client-facing role.
• Ability to discuss money, risk, and priorities with clients as a peer.
• Written communication skills for recaps, roadmaps, and recommendations.
• Ability to own relationships and outcomes end-to-end.

Responsibilities

• Own the portfolio relationship, roadmap, and accountability for outcomes.
• Lead monthly operational reviews and quarterly strategic reviews with the client and team.
• Coordinate executive, technical, and administrative colleagues to the right conversations.
• Interpret client data and maintain an accurate, honest account plan.
• Escalate and resolve issues end-to-end to protect portfolio health.

Skills

Client-facing experience

Technical fluency

Financial literacy

Ownership

Written communication

Tools

Microsoft 365

Identity & access

Networking

Backup & continuity

Cloud infrastructure

Job description

Tech Keys LLC is seeking a Client Principal to own a portfolio of accounts, driving relationship, roadmap, and outcomes. You will ensure the right specialists participate in conversations at the right level, avoid being buried in tickets, and maintain accountability for client success.

In this role, you will lead monthly and quarterly reviews, orchestrate cross-functional teams, manage risk and spend, and push for retention, satisfaction, and growth across your portfolio.