Strategic Technical Account Manager - Client Experience

Tech-Keys; Howell Township (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401K with 4% match

Generous PTO

Job summary

Tech-Keys is seeking a passionate Technical Account Manager to enhance our client experience by ensuring effective communication and service delivery. This role requires a commitment to customer satisfaction and an understanding of enterprise IT technologies.

The ideal candidate has at least 2 years of experience, strong interpersonal skills, and the ability to manage challenging situations. Compensation ranges from $65k to $90k, alongside health benefits and a 401K match.

Qualifications

• 2 years of practical experience with various enterprise IT technologies.
• Ability to operate under pressure and manage stressful situations.
• Self-motivated with a diligent work ethic.

Responsibilities

• Serve as the main contact for clients addressing service-related challenges.
• Ensure a smooth flow of support interactions to exceed client expectations.
• Collaborate with teams to meet and exceed client needs.

Skills

Interpersonal skills

Stress management

Attention to detail

Problem-solving

Self-motivation

Knowledge of enterprise IT technologies

Tools

ConnectWise suite

Microsoft 365

RMM tools

Ticketing systems

SonicWalls

Azure

Job description

Tech-Keys is seeking a passionate Technical Account Manager to enhance our client experience by ensuring effective communication and service delivery. This role requires a commitment to customer satisfaction and an understanding of enterprise IT technologies.

The ideal candidate has at least 2 years of experience, strong interpersonal skills, and the ability to manage challenging situations. Compensation ranges from $65k to $90k, alongside health benefits and a 401K match.