Strategic IT Client Partner & Roadmap Lead

360 Smart Networks; Roswell (GA); Presencial; USD 70.000 - 110.000; Jornada completa

Descripción de la vacante

360 Smart Networks is seeking a Client Relationship Manager (CRM) to serve as a trusted advisor for our clients, helping them align technology solutions with business goals. You will manage client relationships, develop IT roadmaps, identify upgrade opportunities, and coordinate with solutions architects and support teams.

Responsibilities include managing escalations, onboarding, documentation, and conducting quarterly business reviews to ensure long-term success and exceptional client

Formación

• Bachelor's degree in Business, Information Technology, or a related field is preferred.
• Experience in account management, client relations, managed services, or IT consulting.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage multiple priorities while delivering exceptional customer service.
• Collaborative, proactive, and results-oriented mindset.

Responsabilidades

• Build and maintain strong client relationships through regular communication and strategic planning.
• Develop IT roadmaps and recommend technology improvements aligned with best practices.
• Identify, scope, and present hardware, software, and infrastructure upgrade opportunities.
• Partner with Solutions Architects and Support teams to deliver effective client solutions.
• Manage client escalations, onboarding activities, documentation, agreements, and administrative needs.
• Conduct client reviews and business discussions to ensure long‑term success.

Conocimientos

Strong communication

Problem-solving

Organizational skills

Educación

Bachelor's degree in Business, Information Technology, or related field

Descripción del empleo

360 Smart Networks is seeking a Client Relationship Manager (CRM) to serve as a trusted advisor for our clients, helping them align technology solutions with business goals. You will manage client relationships, develop IT roadmaps, identify upgrade opportunities, and coordinate with solutions architects and support teams.

Responsibilities include managing escalations, onboarding, documentation, and conducting quarterly business reviews to ensure long-term success and exceptional client