Strategic Customer Success Manager: Tech Partnerships

Apt; Jackson (MS); On-site; USD 60,000 - 80,000; Full time

Job summary

Apt is seeking a Customer Success Manager to proactively own the technical relationship with post-implementation customer accounts. The role spans Level I–III, with growth opportunities across the organization, emphasizing strategic customer management and IT alignment.

You will manage high-visibility accounts, resolve issues, and champion customer goals while collaborating across internal teams to drive revenue and improvements.

Qualifications

• Progressively responsible roles in technical account management.
• Strong leadership, communication, and customer service skills.
• Proven success delivering high-level service to customers.
• Experience with Salesforce or a similar CRM system.

Responsibilities

• Proactively own and manage multiple high-visibility customer relationships.
• Align IT and business goals with customer objectives.
• Drive issue resolution; coordinate with internal support.
• Serve as single point of contact for customer concerns.
• Communicate regularly with accounts and set priorities.
• Build relationships across internal departments.
• Document and maintain customer processes and configurations.
• Mentor fellow team members.
• Track and escalate tickets to ensure timely resolution.
• Provide status updates and root-cause analysis.
• Identify and prevent systemic issues.
• Recommend product improvements and new technologies.
• Identify revenue opportunities within accounts.
• Ensure SLA compliance.
• Keep ticket data accurate (statuses, owners, billing).
• Meet with Service Owners and admins to align on needs.
• Perform additional duties as assigned.

Skills

Leadership

Communication

Customer service

Technical account management

Education

Bachelor’s Degree in Computer Science

Bachelor’s Degree in Business Administration

MIS or related field

Tools

Salesforce

Job description

Apt is seeking a Customer Success Manager to proactively own the technical relationship with post-implementation customer accounts. The role spans Level I–III, with growth opportunities across the organization, emphasizing strategic customer management and IT alignment.

You will manage high-visibility accounts, resolve issues, and champion customer goals while collaborating across internal teams to drive revenue and improvements.