Strategic IT Client Partner | Growth & Retention

Kids for the Future; Pleasant Grove (UT); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits

Unlimited vacation

401(k) match

Certification reimbursements

Professional development

Mentorship programs

Job summary

Courser in Pleasant Grove, Utah is seeking a Client Account Manager to serve as strategic partner for high-value IT service clients. You’ll lead check-ins, drive QBRs, resolve issues, and align solutions with client goals.

Ideal candidates have 2+ years in client account management, knowledge of IT solutions from cybersecurity to cloud, and comfort presenting to executives. You’ll collaborate with internal teams to renew and upsell.

Qualifications

• 2+ years of client account management experience in IT or MSP environments.
• Good grasp of IT solutions, from cybersecurity to cloud and support services.
• Confidence presenting to C-level stakeholders and managing multi-account portfolios.
• Excellent relationship-building, negotiation, and communication skills.
• Experience with tools like Salesforce, HubSpot, ConnectWise, or Autotask.
• Analytical mindset to identify patterns, risks, and growth opportunities.
• Adaptability and calm under pressure in a dynamic, high-volume setting.
• Demonstrated ability to grasp emerging technologies.

Responsibilities

• Serve as the strategic partner and primary contact for high-value client accounts.
• Lead regular check-ins, Quarterly Business Reviews, and status updates.
• Proactively resolve client concerns and align solutions with evolving needs.
• Identify opportunities to expand services through upselling and cross-selling.
• Collaborate with internal teams to design, present, and renew solutions.
• Track retention metrics and develop strategies to exceed client satisfaction.
• Present performance reports and insights to maintain client trust.

Skills

Account management

IT/MSP knowledge

Executive communication

Negotiation

Relationship building

Problem solving

Tools

Salesforce

HubSpot

ConnectWise

Autotask

Job description

Courser in Pleasant Grove, Utah is seeking a Client Account Manager to serve as strategic partner for high-value IT service clients. You’ll lead check-ins, drive QBRs, resolve issues, and align solutions with client goals.

Ideal candidates have 2+ years in client account management, knowledge of IT solutions from cybersecurity to cloud, and comfort presenting to executives. You’ll collaborate with internal teams to renew and upsell.