Strategic Account Manager - Client Growth & Relations

Jobtailor; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor, based in Utah, seeks an experienced Account Manager to collaborate with Account Executives on contracts, renewals, and client communications. You will support vendor relations and ensure client needs are met efficiently.

The role requires strong relationship-building, excellent organization, and CRM proficiency. Your work will help maintain client satisfaction, drive renewals, and contribute to growth in a fast-paced B2B environment.

Qualifications

• Customer-obsessed and tech-enabled.
• Ability to commute into Lehi, UT office.
• Proven experience in account management, customer service, or sales in a B2B services industry.
• Strong communication and interpersonal skills.
• Excellent organizational abilities including time management.
• Experience with CRM software (Salesforce or Zendesk Sell) preferred.
• Bachelor's degree preferred.
• Experience in waste, recycling, construction, trucking, or similar industry is a plus.

Responsibilities

• Draft new contracts and renewals with Account Executives.
• Build strong client relationships and coordinate with vendor relations and clients.
• Monitor service quality and customer satisfaction; address issues promptly.
• Ensure accounts are up to date and resolve payment discrepancies with Finance.
• Gather information from vendors and relay to clients to facilitate coordination.
• Provide administrative support to Account Executives as needed.
• Stay informed on industry trends to better serve clients and support growth.
• Maintain accurate, up-to-date records for each client.

Skills

Account management

Customer service

Communication

CRM software

MS Office

Time management

Problem solving

Relationship building

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

Salesforce

Zendesk Sell

Job description

Jobtailor, based in Utah, seeks an experienced Account Manager to collaborate with Account Executives on contracts, renewals, and client communications. You will support vendor relations and ensure client needs are met efficiently.

The role requires strong relationship-building, excellent organization, and CRM proficiency. Your work will help maintain client satisfaction, drive renewals, and contribute to growth in a fast-paced B2B environment.