Strategic Client Partner for IT Accounts & Growth

Transitions Group; Pleasant Grove (UT); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

401(k) match

Unlimited vacation

Paid holidays

Volunteer time

Certification reimbursement

Learning & development

Job summary

Courser is seeking a results‑driven Client Account Manager in Utah to serve as the strategic partner for high‑value client accounts, building trusted relationships and ensuring client success. You’ll lead regular check‑ins, quarterly reviews, and status updates, align solutions with evolving client needs, and identify opportunities to expand services through upselling and cross‑selling.

Collaborate with internal teams to design, present, and renew solutions, track retention metrics, and share

Qualifications

• 2+ years of client account management experience, ideally in IT or MSP environments.
• Good grasp of IT solutions from cybersecurity and infrastructure to cloud and support services.
• Confidence presenting to C-level stakeholders and managing multi-account portfolios.
• Excellent relationship-building, negotiation, and communication skills.
• Experience with Salesforce, HubSpot, ConnectWise, or Autotask.
• Analytical mindset with ability to identify patterns, risks and growth opportunities.
• Adaptability and calm under pressure in a dynamic, high-volume setting.
• Demonstrated ability to grasp emerging technologies.

Responsibilities

• Serve as the strategic partner and primary contact for high-value client accounts.
• Lead regular check-ins, Quarterly Business Reviews, and status updates to ensure client satisfaction and alignment.
• Proactively resolve client concerns and align solutions with evolving client needs.
• Identify opportunities to expand services through upselling and cross-selling.
• Collaborate with internal teams to design, present, and renew solutions tailored to client goals.
• Track retention metrics and develop strategies that exceed client satisfaction benchmarks.
• Present performance reports and business insights to maintain trust and client confidence.

Skills

Account management

Relationship building

Negotiation

Communication

Analytical mindset

Adaptability

C-level presentation

Emerging tech awareness

Tools

Salesforce

HubSpot

ConnectWise

Autotask

Job description

Courser is seeking a results‑driven Client Account Manager in Utah to serve as the strategic partner for high‑value client accounts, building trusted relationships and ensuring client success. You’ll lead regular check‑ins, quarterly reviews, and status updates, align solutions with evolving client needs, and identify opportunities to expand services through upselling and cross‑selling.

Collaborate with internal teams to design, present, and renew solutions, track retention metrics, and share