Strategic Client Partner: Growth & Retention

Courser; Pleasant Grove (UT); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive medical, dental, vision,

Job summary

Courser is seeking a Client Account Manager to serve as the strategic partner for high‑value client accounts across IT services. You will lead regular check‑ins, business reviews, and updates, ensuring client satisfaction and alignment with evolving needs.

The role emphasizes upselling, cross‑selling, and collaboration with internal teams to tailor solutions. We value relationship‑building, data‑driven insights, and ability to present to C‑level stakeholders.

Qualifications

• 2+ years of client account management experience in IT or MSP environments.
• Strong knowledge of IT solutions including cybersecurity, infrastructure, cloud, and support.
• Experience presenting to C-level stakeholders and managing multi-account portfolios.
• Excellent relationship-building, negotiation, and communication skills.
• Proficiency with Salesforce, HubSpot, ConnectWise, or Autotask.

Responsibilities

• Serve as the strategic partner and primary contact for high-value client accounts.
• Lead regular check-ins, Quarterly Business Reviews, and status updates to ensure client satisfaction.
• Proactively resolve client concerns and align solutions with evolving client needs.
• Identify opportunities to expand services through upselling and cross-selling.
• Collaborate with internal teams to design, present, and renew solutions tailored to client goals.
• Track retention metrics and develop strategies that exceed client satisfaction benchmarks.
• Present performance reports and business insights to maintain trust and client confidence.

Skills

Account management

IT/MSP experience

Upselling & cross-selling

Stakeholder management

Relationship building

Negotiation

Data analysis

Tools

Salesforce

HubSpot

ConnectWise

Autotask

Job description

Courser is seeking a Client Account Manager to serve as the strategic partner for high‑value client accounts across IT services. You will lead regular check‑ins, business reviews, and updates, ensuring client satisfaction and alignment with evolving needs.

The role emphasizes upselling, cross‑selling, and collaboration with internal teams to tailor solutions. We value relationship‑building, data‑driven insights, and ability to present to C‑level stakeholders.