Strategic Client Account Partner | IT Services Growth

Palmetto Technology Group (PTG); Pleasant Grove (UT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401(k) match

Unlimited vacation after year one

Paid holidays

Paid sick time and parental leave

Certifications reimbursement

Learning & development

Job summary

Courser is seeking a Client Account Manager who thrives in a fast‑paced, relationship‑driven environment. You will be the strategic partner for high‑value client accounts, lead QBRs and status updates, and work with internal teams to tailor solutions that meet client goals.

The role rewards performance and offers development opportunities within an innovative, nationwide team. Ideal candidates bring 2+ years in IT/MSP account management, strong presentation skills to C‑level stakeholders, and a

Qualifications

• 2+ years of experience in client account management, ideally in IT or MSP environments.
• Good grasp of IT solutions—from cybersecurity to cloud and support services.
• Confidence presenting to C-level stakeholders and managing complex, multi‑account portfolios.
• Excellent relationship-building, negotiation, and communication skills.
• Experience with Salesforce, HubSpot, ConnectWise, or Autotask.
• Analytical mindset to identify patterns, risks, and growth opportunities.
• Adaptability and calm under pressure in a high-volume setting.
• Demonstrated ability to grasp emerging technologies.

Responsibilities

• Serve as the strategic partner and primary point of contact for high‑value client accounts
• Lead regular check‑ins, Quarterly Business Reviews, and status updates to ensure client satisfaction and alignment
• Proactively resolve client concerns and align solutions with evolving client needs
• Identify opportunities to expand services through upselling and cross‑selling
• Collaborate with internal teams to design, present, and renew solutions tailored to client goals
• Track retention metrics and develop strategies that exceed client satisfaction benchmarks
• Present performance reports and business insights to maintain trust and client confidence

Skills

Account management

IT MSP experience

Sales presentation to C-level

Relationship building

Negotiation

Communication

Tech-savvy

Tools

Salesforce

HubSpot

ConnectWise

Autotask

Job description

Courser is seeking a Client Account Manager who thrives in a fast‑paced, relationship‑driven environment. You will be the strategic partner for high‑value client accounts, lead QBRs and status updates, and work with internal teams to tailor solutions that meet client goals.

The role rewards performance and offers development opportunities within an innovative, nationwide team. Ideal candidates bring 2+ years in IT/MSP account management, strong presentation skills to C‑level stakeholders, and a