Client Success Manager - Remote IT Strategy Partner

Nexus IT; Salt Lake City (UT); Hybrid; USD 80,000 - 104,000; Full time

Benefits offered by this job

Remote work options

Occasional on-site visits

Job summary

Nexus IT in Salt Lake City, UT is seeking a Client Success Manager to drive exceptional outcomes for our managed IT and cybersecurity clients.

You will build lasting relationships, align IT roadmaps with business goals, and partner with Service Desk, NOC, and account teams to ensure service quality and retention.

This full-time exempt role offers a competitive salary and opportunities for professional growth.

Qualifications

• 5+ years of IT account management, client success, or managing IT services/solutions in MSP-like environments.
• Bachelor’s degree preferred but not required; IT/business background valued.
• Strong communication, interpersonal, and project management skills.

Responsibilities

• Serve as SME on assigned client accounts, ensuring high client satisfaction and retention.
• Collaborate with Service Desk, Escalations, NOC to maintain client environments and resolve issues.
• Maintain thorough documentation for client environments, including devices, software, policies, and compliance.
• Develop and maintain IT roadmaps for clients, ensuring security and alignment with business goals.
• Monitor technical KPIs and service metrics; drive improvements and report insights to leadership.
• Use CRM and ticketing tools to track performance and drive improvements.

Skills

Customer success

Communication skills

Project management

Relationship management

Education

Bachelor's degree in IT, Business, or related field

Tools

M365 administration

CRM systems

ITIL familiarity

Job description

Nexus IT in Salt Lake City, UT is seeking a Client Success Manager to drive exceptional outcomes for our managed IT and cybersecurity clients.

You will build lasting relationships, align IT roadmaps with business goals, and partner with Service Desk, NOC, and account teams to ensure service quality and retention.

This full-time exempt role offers a competitive salary and opportunities for professional growth.