Strategic IT Capacity Manager | ITIL & Cloud Optimization

ASM Research, An Accenture Federal Services Company; Tallahassee (FL); On-site; USD 78,000 - 116,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a Capacity Manager to drive ITIL-aligned capacity management across enterprise infrastructure and mission-critical systems in a regulated federal environment.

You will monitor performance, build forecasts, and partner with architecture, operations, and service owners to optimize resources while aligning with SLAs, change schedules, and budgeting.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
• 3–5 years of experience in IT infrastructure or service management roles with a primary focus on performance analysis and capacity planning.
• Demonstrated knowledge and practical experience in capacity management, with solid analytical, communication, and problem-solving skills.
• Ability to work collaboratively with various stakeholders and team members across architecture, operations, and business functions.
• Candidates must have a current secret security clearance or higher.

Responsibilities

• Design and maintain an ITIL-based capacity management framework spanning business, service, and component capacity views, ensuring clear linkages between demand, performance, and infrastructure resources across the enterprise.
• Collect and analyze utilization and performance metrics from monitoring tools for servers, virtual infrastructure, storage, databases, and networks to detect bottlenecks and saturation risks before they impact mission-critical services.
• Build capacity forecasts and "what-if" models using historical trends, business growth assumptions, and planned projects to recommend scaling strategies, technology upgrades, or efficiency improvements.
• Produce regular capacity and performance reports and dashboards for leadership and service owners, translating technical data into actionable recommendations tied to cost, risk, and service level objectives.
• Collaborate with architecture, engineering, and operations teams to incorporate capacity considerations into solution designs, release planning, and change schedules in a highly regulated government environment.
• Identify and lead capacity optimization initiatives such as rightsizing, consolidation, virtualization, and cloud elasticity to balance performance, resilience, and cost.
• Integrate capacity management with incident, problem, and change processes so recurring capacity-related issues feed into long-term remediation and planning.

Skills

Capacity management

Analytical skills

Communication

Collaboration

Problem-solving

Education

Bachelor's degree in IT or related field

Tools

ITSM tools

Enterprise monitoring tools

Job description

ASM Research, An Accenture Federal Services Company, seeks a Capacity Manager to drive ITIL-aligned capacity management across enterprise infrastructure and mission-critical systems in a regulated federal environment.

You will monitor performance, build forecasts, and partner with architecture, operations, and service owners to optimize resources while aligning with SLAs, change schedules, and budgeting.