Strategic Capacity & Performance Manager

ASM Research, An Accenture Federal Services Company; Baton Rouge (LA); On-site; USD 78,000 - 116,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a Capacity Manager to establish ITIL-aligned capacity processes ensuring resources meet demand in a regulated federal IT environment. You will monitor performance across compute, storage, network, and apps, produce forecasts, and advise on scaling and optimization to meet SLAs.

You will collaborate with architecture, operations, and service owners to drive capacity planning, right-sizing, virtualization, and cloud elasticity while

Qualifications

• 3–5 years of experience in IT infrastructure or service management with a focus on performance analysis and capacity planning.
• Demonstrated knowledge of capacity management with strong analytical, communication, and problem-solving skills.
• Ability to collaborate with architecture, operations, and business functions.
• Must have a current secret security clearance or higher.

Responsibilities

• Design and maintain an ITIL-based capacity management framework spanning business, service, and component capacity views.
• Collect and analyze utilization and performance metrics from monitoring tools for servers, virtual infra, storage, databases, and networks.
• Build capacity forecasts and what-if models to recommend scaling strategies and upgrades.
• Produce regular capacity and performance reports and dashboards for leadership and service owners.
• Collaborate with architecture, engineering, and operations teams to incorporate capacity into designs and release planning.
• Identify and lead capacity optimization initiatives such as rightsizing, consolidation, virtualization, and cloud elasticity.
• Integrate capacity management with incident, problem, and change processes to feed long-term remediation.

Skills

Capacity management

Analytical skills

Communication skills

Problem-solving

Collaborative teamwork

Security clearance

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Job description

ASM Research, An Accenture Federal Services Company, seeks a Capacity Manager to establish ITIL-aligned capacity processes ensuring resources meet demand in a regulated federal IT environment. You will monitor performance across compute, storage, network, and apps, produce forecasts, and advise on scaling and optimization to meet SLAs.

You will collaborate with architecture, operations, and service owners to drive capacity planning, right-sizing, virtualization, and cloud elasticity while