Strategic IT Asset Management Analyst

Intellias; Vernon Hills (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Intellias is seeking an experienced IT Asset Management Analyst to support a Fortune 500 technology solutions provider across the United States, United Kingdom, and Canada.

The role manages hardware and software assets, maintains lifecycle data in ServiceNow, and collaborates with IT, Procurement, Finance, Security, Vendor Management, Service Desk, and Infrastructure to improve data quality and audit readiness.

Qualifications

• Associate or bachelor’s degree in Information Technology, Business, Supply Chain, Finance, or related field or equivalent experience.
• Professional experience in IT Asset Management, HAM, SAM, IT operations, inventory management, procurement, service management, or related discipline.
• Working knowledge of hardware lifecycle management, inventory controls, reconciliation, chain of custody, and asset data-quality practices.
• Understanding of software licensing concepts, including entitlements, deployments, allocations, contracts, renewals, compliance, and license optimization.
• Experience with ServiceNow ITAM, CMDB, ITSM, or comparable enterprise asset management platform.
• Strong Microsoft Excel skills with the ability to analyze, reconcile, and present operational data.
• Strong analytical, problem-solving, organizational, documentation, and time-management skills.
• Excellent written and verbal communication skills with the ability to collaborate across technical and business teams.
• Ability to manage multiple priorities while maintaining accuracy, confidentiality, and attention to detail.

Responsibilities

• Hardware Asset Management: manage hardware assets throughout lifecycle including procurement, receiving, inventory, deployment, transfer, refresh, reclamation, retirement, and disposal.
• Maintain accurate hardware asset records including serial numbers, models, users, locations, stockrooms, lifecycle status, ownership, and financial information.
• Coordinate receiving, tagging, inventory, stockroom activities, asset audits, and reconciliation.
• Process asset transfers, returns, recoveries, reassignments, upgrades, and lifecycle exceptions.
• Support laptop refresh, asset reclamation, redeployment, and secure disposal programs.
• Investigate and resolve missing, duplicate, unmatched, or inaccurate hardware records.
• Maintain chain-of-custody documentation and ensure assets are handled per policies and controls.
• Software Asset Management: support software requests, license availability reviews, allocations, assignments, reclamation, and retirement.
• Maintain software models, entitlements, installation records, license allocations, contracts, renewals, application ownership, and lifecycle information.
• Monitor software usage, consumption, entitlement positions, compliance, and optimization opportunities.
• Partner with Procurement, Finance, Vendor Management, application owners, and suppliers to support software purchases and renewals.
• Identify unused or underutilized software licenses for reclamation, reuse, or cost avoidance.
• Maintain complete and traceable software records to support internal reviews and vendor audits.
• Support software catalog governance and ensure approved application information remains accurate and current.
• Data, Governance & Reporting: reconcile asset information across ServiceNow, discovery platforms, procurement records, inventory sources, and supporting systems.
• Monitor and improve asset data completeness, accuracy, consistency, and timeliness.
• Develop and maintain reports, dashboards, metrics, and KPIs related to inventory health, lifecycle performance, compliance, utilization, reclamation, and cost optimization.
• Investigate data discrepancies, identify root causes, and coordinate corrective actions with appropriate teams.
• Support audit readiness through accurate records, supporting evidence, documentation, and repeatable controls.
• Create and maintain SOPs, process flows, work instructions, and governance documentation.
• Participate in ServiceNow enhancements, workflow improvements, integrations, automation, and continuous improvement initiatives.
• Provide customer-focused support for asset-related questions, requests, and escalations.

Skills

IT Asset Management

Hardware Asset Management

Software Asset Management

HAM Pro

SAM Pro

CMDB

ITSM

Software Licensing

Asset Lifecycle Management

Inventory Reconciliation

Microsoft Excel

Governance & Compliance

Data Analysis

Audit Readiness

Process Improvement

Education

Associate or bachelor’s degree in Information Technology, Business, Supply Chain, Finance, or related field

Tools

ServiceNow

Job description

Intellias is seeking an experienced IT Asset Management Analyst to support a Fortune 500 technology solutions provider across the United States, United Kingdom, and Canada.

The role manages hardware and software assets, maintains lifecycle data in ServiceNow, and collaborates with IT, Procurement, Finance, Security, Vendor Management, Service Desk, and Infrastructure to improve data quality and audit readiness.