Strategic IT Account & Relationship Manager

RFA, Inc.; New York, Northern (NY, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

RFA, Inc. is seeking a strategic Client Relationship Manager with a focus on IT account leadership. You will translate client business requirements into actionable IT roadmaps and engage cross-functional teams to deliver value-driven solutions.

In this role you will identify opportunities, manage stakeholder expectations, and build long-term client partnerships while maintaining a high level of client satisfaction in a fast-paced tech environment in New York.

Qualifications

• Account management experience in a consultative, solution-based environment.
• Project management experience including cost management and basic accounting calculations.
• Ability to review and track new opportunities for the organization.
• Solid understanding of Technology (cloud, storage, infrastructure, and desktop).
• Excellent active listening skills and ability to ask relevant questions to gather, document and communicate with clients and stakeholders.
• Able to multitask and complete tasks with minimal supervision.
• Strong written and verbal communication skills.
• Able to communicate with VP and C-Level professionals clearly.
• Proficient with Microsoft Office software (Excel, Word, PowerPoint).

Responsibilities

• Proactively identify and engage current and potential clients using email, trade shows, and social media.
• Understand clients' overall business and IT strategies; communicate to design team to develop solution-based roadmaps.
• Develop client-specific strategies to identify and address needs, while staying abreast of opportunities to align with RFA’s product set.
• Liaise with relevant business units to secure resources and support marketing feedback.
• Plan and lead presentations, demonstrating RFA’s value-added solutions and ROI.
• Collaborate across departments to promote outstanding client service.
• Negotiate contractual terms including price, payment terms and deliverables.
• Maintain client database with opportunities and competitor profiles.
• Work under pressure and meet deadlines; willingness to work extra hours when needed.
• Be the point of contact for escalation requests.
• Attend network and client event functions during and after business hours.

Skills

Account management

Project management

Opportunity tracking

Tech knowledge

Active listening

Multitasking

Communication skills

Executive communication

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

RFA, Inc. is seeking a strategic Client Relationship Manager with a focus on IT account leadership. You will translate client business requirements into actionable IT roadmaps and engage cross-functional teams to deliver value-driven solutions.

In this role you will identify opportunities, manage stakeholder expectations, and build long-term client partnerships while maintaining a high level of client satisfaction in a fast-paced tech environment in New York.