Strategic Technical Account Lead

RFA; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

RFA is seeking a Client Relationship Manager to build and manage accounts by understanding clients' business and IT needs. The role includes prioritizing work across the team, developing strategic roadmaps, and maintaining client success.

You will liaise with multiple business units to secure resources, manage escalations, and ensure service delivery aligns with client expectations and budgets.

Qualifications

• Experience in a technical account manager role.
• Strong understanding of cloud/storage/infrastructure and desktop environments.
• PM skills including cost tracking and basic budgeting.

Responsibilities

• Maintain client success and manage workloads across the team.
• Develop strategy for improving account management and client roadmaps.
• Build lasting relationships with clients and attend service review meetings.
• Ensure SLA adherence and effective incident/problem management.
• Coordinate resource allocation across business units to meet deadlines and budgets.
• Escalation point of contact for client requests and issues.

Skills

Technical account management

Cloud/storage/infrastructure

Project management

Client communication

Multitasking under pressure

Job description

RFA is seeking a Client Relationship Manager to build and manage accounts by understanding clients' business and IT needs. The role includes prioritizing work across the team, developing strategic roadmaps, and maintaining client success.

You will liaise with multiple business units to secure resources, manage escalations, and ensure service delivery aligns with client expectations and budgets.