Client Relationship Manager (copy)

RFA; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

RFA seeks a strategic, execution-oriented Client Relationship Manager with a background in Technical Account Management focused on IT. You will build and manage accounts by understanding clients’ business requirements and technology needs, and translate them into solution roadmaps with the design team.

Your responsibilities include identifying prospects via email, trade shows, and social media; aligning client IT strategies with business goals; developing client-specific strategies; coordinating

Qualifications

• Experience in consultative, solution-based account management.
• PM experience including cost management and basic accounting.
• Ability to review and track new opportunities for the organization.
• Strong understanding of technology (cloud, storage, infra, desktop).
• Excellent active listening and ability to ask relevant questions.
• Capable of multitasking across simultaneous projects with minimal supervision.
• Strong business, organizational, and verbal/written communication skills.
• Ability to communicate with VP/C-level and technical staff clearly.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Bachelor’s degree or equivalent level of experience.

Responsibilities

• Proactively identify and engage current and potential clients via email, trade shows, and social media.
• Understand clients’ business and IT strategies; translate into solution-based roadmaps.
• Develop client-specific strategies aligning future needs with RFA products.
• Coordinate with business units and marketing to secure resources and feedback.
• Plan and lead presentations, demonstrating ROI and value-added solutions.
• Collaborate across departments to deliver outstanding client service.
• Negotiate terms including price, payment terms and deliverables.
• Maintain client database with new opportunities and competitor profiles.
• Work under pressure and meet deadlines, including after-hours when needed.
• Serve as the point of contact for escalation requests.
• Attend network and client events during and after business hours.

Skills

Account management

Project management

Opportunity tracking

Technology understanding

Active listening

Multitasking

Communication skills

Executive communication

MS Office proficiency

Education

Bachelor’s degree or equivalent experience

Job description

Our ideal candidate will be a strategic, execution-oriented Client Relationship Manager with experience in a Technical Account Managerial role with a focus in Information Technology. In addition to staying abreast of industry trends, RFA’s competition and best practices, they will help build and manage existing accounts by striving to understand clients’ overall business requirements and technology needs.

Responsibilities

• Proactively identify and engage current and potential clients utilizing various sales methods including email, trade shows, and social media.
• Gain a clear understanding of clients' overall business and IT strategies; effectively communicate to RFA design team to develop solution-based roadmaps addressing client needs.
• Develop client-specific strategies to identify and address client’s needs, while staying abreast of new opportunities to align client’s future requirements with RFA’s product set.
• Liaison with all relevant business units to secure resources required to complete task/s on time and on budget; work with marketing initiatives by providing relevant client feedback.
• Plan and lead presentations, effectively demonstrating RFA’s ability to provide value-added solutions-based strategies; clearly articulate RFA’s ability to resolve client issues; demonstrate positive ROI of investment/s when necessary.
• Collaborate across departmental lines to promote outstanding client service.
• Negotiate contractual terms and conditions including price, payment terms and deliverables.
• Maintain client database entering all relevant information on a daily basis including new sales opportunities; maintain competitor profiles.
• Able to work under pressure and meet deadlines (willingness to work extra hours when needed).
• Be the point of contact when handling escalation requests.
• Attend network and client event functions during and after business hours.

Qualifications

• Account Management/Client Development experience in a consultative, solution-based environment.
• Must have project management experience including cost management and basic accounting calculations.
• Able to review and track new opportunities for the organization.
• Solid understanding of Technology required (cloud, storage, infrastructure, and desktop).
• Excellent active listening skills and able to ask relevant questions in order to gather, document and communicate effectively with clients and internal project stakeholders.
• Able to work on simultaneous projects (multitask) and completing tasks in a timely manner with minimal supervision.
• Strong business, organizational, and verbal and written communication skills.
• Able to communicate with technical and non-technical professionals including VP and C-Level professionals in a clear and concise manner.
• High degree of proficiency with Microsoft Office software (Excel, MS Word, PowerPoint)
• Bachelor’s degree or equivalent level of experience

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.