Strategic IT Account Lead

RFA; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

RFA seeks a strategic, execution-oriented Client Relationship Manager with a background in Technical Account Management focused on IT. You will build and manage accounts by understanding clients’ business requirements and technology needs, and translate them into solution roadmaps with the design team.

Your responsibilities include identifying prospects via email, trade shows, and social media; aligning client IT strategies with business goals; developing client-specific strategies; coordinating

Qualifications

• Experience in consultative, solution-based account management.
• PM experience including cost management and basic accounting.
• Ability to review and track new opportunities for the organization.
• Strong understanding of technology (cloud, storage, infra, desktop).
• Excellent active listening and ability to ask relevant questions.
• Capable of multitasking across simultaneous projects with minimal supervision.
• Strong business, organizational, and verbal/written communication skills.
• Ability to communicate with VP/C-level and technical staff clearly.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Bachelor’s degree or equivalent level of experience.

Responsibilities

• Proactively identify and engage current and potential clients via email, trade shows, and social media.
• Understand clients’ business and IT strategies; translate into solution-based roadmaps.
• Develop client-specific strategies aligning future needs with RFA products.
• Coordinate with business units and marketing to secure resources and feedback.
• Plan and lead presentations, demonstrating ROI and value-added solutions.
• Collaborate across departments to deliver outstanding client service.
• Negotiate terms including price, payment terms and deliverables.
• Maintain client database with new opportunities and competitor profiles.
• Work under pressure and meet deadlines, including after-hours when needed.
• Serve as the point of contact for escalation requests.
• Attend network and client events during and after business hours.

Skills

Account management

Project management

Opportunity tracking

Technology understanding

Active listening

Multitasking

Communication skills

Executive communication

MS Office proficiency

Education

Bachelor’s degree or equivalent experience

Job description

RFA seeks a strategic, execution-oriented Client Relationship Manager with a background in Technical Account Management focused on IT. You will build and manage accounts by understanding clients’ business requirements and technology needs, and translate them into solution roadmaps with the design team.

Your responsibilities include identifying prospects via email, trade shows, and social media; aligning client IT strategies with business goals; developing client-specific strategies; coordinating