Client Relationship Manager (copy)

RFA, Inc.; Northern, New York (KY, NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

RFA, Inc. is seeking a strategic Client Relationship Manager with an execution focus and experience in a Technical Account Manager role within Information Technology. The role centers on understanding client business and IT needs and translating them into value-driven solutions.

You will identify opportunities, coordinate with design teams, and lead cross-functional efforts to deliver on client requirements while maintaining strong relationships and ensuring timely project delivery.

Qualifications

• Account Management/Client Development experience in a consultative, solution-based environment.
• Project management experience including cost management and basic accounting calculations.
• Strong understanding of Technology required (cloud, storage, infrastructure, desktop).
• Excellent active listening and able to communicate with clients and internal project stakeholders.
• Bachelor’s degree or equivalent level of experience.

Responsibilities

• Proactively identify and engage current and potential clients via email, trade shows, and social media.
• Understand clients' overall business and IT strategies; translate into solution-based roadmaps with the design team.
• Develop client-specific strategies to address needs and opportunities.
• Coordinate with business units to secure resources and provide client feedback to marketing.
• Plan and lead presentations; demonstrate ROI of proposed solutions.
• Collaborate across departments to deliver outstanding client service.
• Negotiate terms including price, payment terms and deliverables.
• Maintain client database with opportunities and competitor profiles.
• Work under pressure and meet deadlines; be available for after-hours when needed.
• Be the escalation contact for clients; attend network and client events.

Skills

Account management

Project management

Client communication

Multitasking

Verbal & written communication

Negotiation

Time management

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Our ideal candidate will be a strategic, execution-oriented Client Relationship Manager with experience in a Technical Account Managerial role with a focus in Information Technology. In addition to staying abreast of industry trends, RFA’s competition and best practices, they will help build and manage existing accounts by striving to understand clients’ overall business requirements and technology needs.

Responsibilities

• Proactively identify and engage current and potential clients utilizing various sales methods including email, trade shows, and social media.
• Gain a clear understanding of clients' overall business and IT strategies; effectively communicate to RFA design team to develop solution-based roadmaps addressing client needs.
• Develop client-specific strategies to identify and address client’s needs, while staying abreast of new opportunities to align client’s future requirements with RFA’s product set.
• Liaison with all relevant business units to secure resources required to complete task/s on time and on budget; work with marketing initiatives by providing relevant client feedback.
• Plan and lead presentations, effectively demonstrating RFA’s ability to provide value-added solutions-based strategies; clearly articulate RFA’s ability to resolve client issues; demonstrate positive ROI of investment/s when necessary.
• Collaborate across departmental lines to promote outstanding client service.
• Negotiate contractual terms and conditions including price, payment terms and deliverables.
• Maintain client database entering all relevant information on a daily basis including new sales opportunities; maintain competitor profiles.
• Able to work under pressure and meet deadlines (willingness to work extra hours when needed).
• Be the point of contact when handling escalation requests.
• Attend network and client event functions during and after business hours.

Qualifications

• Account Management/Client Development experience in a consultative, solution-based environment.
• Must have project management experience including cost management and basic accounting calculations.
• Able to review and track new opportunities for the organization.
• Solid understanding of Technology required (cloud, storage, infrastructure, and desktop).
• Excellent active listening skills and able to ask relevant questions in order to gather, document and communicate effectively with clients and internal project stakeholders.
• Able to work on simultaneous projects (multitask) and completing tasks in a timely manner with minimal supervision.
• Strong business, organizational, and verbal and written communication skills.
• Able to communicate with technical and non-technical professionals including VP and C-Level professionals in a clear and concise manner.
• High degree of proficiency with Microsoft Office software (Excel, MS Word, PowerPoint)
• Bachelor’s degree or equivalent level of experience