Strategic Client Relationship & Tech Solutions Lead

RFA, Inc.; Northern, New York (KY, NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

RFA, Inc. is seeking a strategic Client Relationship Manager with an execution focus and experience in a Technical Account Manager role within Information Technology. The role centers on understanding client business and IT needs and translating them into value-driven solutions.

You will identify opportunities, coordinate with design teams, and lead cross-functional efforts to deliver on client requirements while maintaining strong relationships and ensuring timely project delivery.

Qualifications

• Account Management/Client Development experience in a consultative, solution-based environment.
• Project management experience including cost management and basic accounting calculations.
• Strong understanding of Technology required (cloud, storage, infrastructure, desktop).
• Excellent active listening and able to communicate with clients and internal project stakeholders.
• Bachelor’s degree or equivalent level of experience.

Responsibilities

• Proactively identify and engage current and potential clients via email, trade shows, and social media.
• Understand clients' overall business and IT strategies; translate into solution-based roadmaps with the design team.
• Develop client-specific strategies to address needs and opportunities.
• Coordinate with business units to secure resources and provide client feedback to marketing.
• Plan and lead presentations; demonstrate ROI of proposed solutions.
• Collaborate across departments to deliver outstanding client service.
• Negotiate terms including price, payment terms and deliverables.
• Maintain client database with opportunities and competitor profiles.
• Work under pressure and meet deadlines; be available for after-hours when needed.
• Be the escalation contact for clients; attend network and client events.

Skills

Account management

Project management

Client communication

Multitasking

Verbal & written communication

Negotiation

Time management

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

RFA, Inc. is seeking a strategic Client Relationship Manager with an execution focus and experience in a Technical Account Manager role within Information Technology. The role centers on understanding client business and IT needs and translating them into value-driven solutions.

You will identify opportunities, coordinate with design teams, and lead cross-functional efforts to deliver on client requirements while maintaining strong relationships and ensuring timely project delivery.