Strategic Account & Operations Leader

RRD; New York (NY); On-site; USD 85,000 - 136,000; Full time

Job summary

RRD is seeking an Account Manager in New York to lead operations and drive client success across service offerings. You will empower teams, optimize cost-to-serve, and apply continuous improvement while growing client relationships.

The role emphasizes people leadership, service delivery, and financial oversight, requiring a proactive, communicative leader with a track record of meeting SLAs and improving contract performance.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years’ experience as a leader in a client-facing environment.
• Proven track record delivering solutions and improving contract performance.
• Excellent client service and communication skills.
• Experience delivering complex multi-service solutions.
• Financial management experience including P&L understanding.

Responsibilities

• Oversee contracted operation(s) to meet client needs and address employee needs.
• People leadership: develop a highly functioning client team.
• Manage end-to-end employee lifecycle for direct and indirect reports.
• Ensure compliance with SLAs and company/client policies.
• Lead regular team meetings and 1:1s to discuss performance and development.
• Drive operational excellence and continuous improvement.
• Review monthly P&L and manage labor allocations.
• Prepare monthly invoices and support budget adherence.
• Foster client relationships and identify opportunities for account growth.

Skills

People leadership

Client relationship

Strategic thinking

Communication

Operations management

Team development

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

RRD is seeking an Account Manager in New York to lead operations and drive client success across service offerings. You will empower teams, optimize cost-to-serve, and apply continuous improvement while growing client relationships.

The role emphasizes people leadership, service delivery, and financial oversight, requiring a proactive, communicative leader with a track record of meeting SLAs and improving contract performance.