Client Relationship Manager

RFA, Inc.; New York, Northern (NY, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

RFA, Inc. is seeking a strategic Client Relationship Manager with a focus on IT account leadership. You will translate client business requirements into actionable IT roadmaps and engage cross-functional teams to deliver value-driven solutions.

In this role you will identify opportunities, manage stakeholder expectations, and build long-term client partnerships while maintaining a high level of client satisfaction in a fast-paced tech environment in New York.

Qualifications

• Account management experience in a consultative, solution-based environment.
• Project management experience including cost management and basic accounting calculations.
• Ability to review and track new opportunities for the organization.
• Solid understanding of Technology (cloud, storage, infrastructure, and desktop).
• Excellent active listening skills and ability to ask relevant questions to gather, document and communicate with clients and stakeholders.
• Able to multitask and complete tasks with minimal supervision.
• Strong written and verbal communication skills.
• Able to communicate with VP and C-Level professionals clearly.
• Proficient with Microsoft Office software (Excel, Word, PowerPoint).

Responsibilities

• Proactively identify and engage current and potential clients using email, trade shows, and social media.
• Understand clients' overall business and IT strategies; communicate to design team to develop solution-based roadmaps.
• Develop client-specific strategies to identify and address needs, while staying abreast of opportunities to align with RFA’s product set.
• Liaise with relevant business units to secure resources and support marketing feedback.
• Plan and lead presentations, demonstrating RFA’s value-added solutions and ROI.
• Collaborate across departments to promote outstanding client service.
• Negotiate contractual terms including price, payment terms and deliverables.
• Maintain client database with opportunities and competitor profiles.
• Work under pressure and meet deadlines; willingness to work extra hours when needed.
• Be the point of contact for escalation requests.
• Attend network and client event functions during and after business hours.

Skills

Account management

Project management

Opportunity tracking

Tech knowledge

Active listening

Multitasking

Communication skills

Executive communication

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Our ideal candidate will be a strategic, execution-oriented Client Relationship Manager with experience in a Technical Account Managerial role with a focus in Information Technology. In addition to staying abreast of industry trends, RFA’s competition and best practices, they will help build and manage existing accounts by striving to understand clients’ overall business requirements and technology needs.

Responsibilities

• Proactively identify and engage current and potential clients utilizing various sales methods including email, trade shows, and social media.
• Gain a clear understanding of clients' overall business and IT strategies; effectively communicate to RFA design team to develop solution-based roadmaps addressing client needs.
• Develop client-specific strategies to identify and address client’s needs, while staying abreast of new opportunities to align client’s future requirements with RFA’s product set.
• Liaison with all relevant business units to secure resources required to complete task/s on time and on budget; work with marketing initiatives by providing relevant client feedback.
• Plan and lead presentations, effectively demonstrating RFA’s ability to provide value-added solutions-based strategies; clearly articulate RFA’s ability to resolve client issues; demonstrate positive ROI of investment/s when necessary.
• Collaborate across departmental lines to promote outstanding client service.
• Negotiate contractual terms and conditions including price, payment terms and deliverables.
• Maintain client database entering all relevant information on a daily basis including new sales opportunities; maintain competitor profiles.
• Able to work under pressure and meet deadlines (willingness to work extra hours when needed).
• Be the point of contact when handling escalation requests.
• Attend network and client event functions during and after business hours.

Qualifications

• Account Management/Client Development experience in a consultative, solution-based environment.
• Must have project management experience including cost management and basic accounting calculations.
• Able to review and track new opportunities for the organization.
• Solid understanding of Technology required (cloud, storage, infrastructure, and desktop).
• Excellent active listening skills and able to ask relevant questions in order to gather, document and communicate effectively with clients and internal project stakeholders.
• Able to work on simultaneous projects (multitask) and completing tasks in a timely manner with minimal supervision.
• Strong business, organizational, and verbal and written communication skills.
• Able to communicate with technical and non-technical professionals including VP and C-Level professionals in a clear and concise manner.
• High degree of proficiency with Microsoft Office software (Excel, MS Word, PowerPoint)
• Bachelor’s degree or equivalent level of experience