Strategic MSP Account Manager

The Proactive Technology Group; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Life insurance

Paid time off

Parental leave

Professional development funding

Referral program

Job summary

Proactive Technology Group is seeking an Account Manager to own the full client relationship lifecycle across a portfolio of 15 to 25 managed services accounts in the New York metro area. You’ll focus on retention, expansion, and strategic alignment, serving as the connective tissue between clients and our delivery teams.

You will run Quarterly Business Reviews, build technology roadmaps, identify expansion opportunities, and partner with sales and engineering to ensure seamless transitions for

Qualifications

• 3+ years in account management.
• Proven track record of client retention and growth.
• Comfort presenting technology strategies to executives.
• Working knowledge of the Microsoft 365 ecosystem.
• Excellent written and verbal communication.

Responsibilities

• Own client relationships and manage a defined book of business.
• Lead QBRs and align IT investments with business objectives.
• Identify expansion opportunities within existing accounts.
• Onboard new clients and ensure seamless transitions.
• Create and deliver customized proposals and move deals through the pipeline.
• Bridge clients and delivery with internal teams.

Skills

Account management

Client retention

QBRs

Tech strategy

Microsoft 365

Education

Bachelor's degree in business/technology

Job description

Proactive Technology Group is seeking an Account Manager to own the full client relationship lifecycle across a portfolio of 15 to 25 managed services accounts in the New York metro area. You’ll focus on retention, expansion, and strategic alignment, serving as the connective tissue between clients and our delivery teams.

You will run Quarterly Business Reviews, build technology roadmaps, identify expansion opportunities, and partner with sales and engineering to ensure seamless transitions for