Strategic Insights & Forecasting Analyst

salesforce.com, inc.; Chicago (IL); On-site; USD 99,000 - 186,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking a Lead Insights Analyst on the Cloud Success Insights team. You will deliver data-driven insights and strategic recommendations to Cloud Leaders, partnering with cross-functional teams to turn complex data into executive-ready guidance.

This high-visibility role demands strong SQL and BI skills, experience with Tableau/Power BI, and the ability to present actionable stories to senior leaders.

Qualifications

• 7-10 years of experience in data analytics, business analytics, or a related field.
• Degree or equivalent proven experience (extracurricular leadership, military, volunteer, or work experience will be considered).
• Strong track record of ad-hoc analysis, deep-dive analysis, predictive modeling, and forecasting.
• Demonstrated experience in variance analysis, impact analysis, and root cause analysis.
• Proven business partnering skills - experience acting as a strategic partner to cross-functional teams.
• Strong stakeholder management skills across varying levels of seniority.
• Excellent executive presentation skills - distill complex analysis into clear, actionable stories.
• Extensive experience writing complex SQL queries.
• Expertise in a major visualization tool (Tableau, Power BI).
• A curious, ownership-driven mindset with the ability to mentor junior analysts.

Responsibilities

• Lead ad-hoc and deep-dive analyses to answer high-priority business questions.
• Build predictive models and forecasts to support planning and decision-making.
• Conduct variance analysis, impact analysis, and root cause analysis to explain performance drivers.
• Partner with cross-functional stakeholders across Customer Success and Cloud leadership.
• Translate complex analytical findings into clear strategic recommendations for executives.
• Own projects end-to-end, from problem framing through executive presentation.

Skills

SQL

Ad-hoc analysis

Forecasting

Stakeholder management

Executive communication

Cross-functional partnering

Education

Bachelor's degree

Tools

Tableau

Power BI

Job description

Salesforce is seeking a Lead Insights Analyst on the Cloud Success Insights team. You will deliver data-driven insights and strategic recommendations to Cloud Leaders, partnering with cross-functional teams to turn complex data into executive-ready guidance.

This high-visibility role demands strong SQL and BI skills, experience with Tableau/Power BI, and the ability to present actionable stories to senior leaders.