Strategic Inside Sales Specialist

Wayne Pipe & Supply, Inc.; Sinton (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Wayne Pipe & Supply, Inc. is seeking an Inside Sales Representative to develop and maintain strong customer relationships through consultative sales approaches. You will act as a strategic partner, offering tailored solutions and driving revenue with product expertise.

You will handle inbound inquiries, assess customer needs, upsell opportunities, and manage customer portfolios while collaborating with Sales, Marketing, and Purchasing teams to optimize campaigns and product positioning.

Qualifications

• Three years of combined sales and customer service experience required.
• High school diploma required; bachelor’s degree preferred.
• Proficient with CRM software and Microsoft Office Suite.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as the first point of contact for inbound customer inquiries via phone, email, and chat; provide expert guidance, product recommendations, and issue resolution.
• Utilize a consultative sales approach to assess customer needs, recommend appropriate solutions, and identify upsell and cross-sell opportunities.
• Build and manage a portfolio of customer relationships with a focus on long-term satisfaction and revenue growth.
• Analyze customer purchasing patterns and market data to proactively offer solutions and suggest promotional opportunities.
• Meet or exceed monthly and quarterly sales performance goals in alignment with company objectives.
• Maintain detailed records of customer interactions, feedback, and sales activities in the CRM system.
• Collaborate with the Sales, Marketing, and Purchasing teams to inform campaign strategies and improve product positioning.
• Provide customer and market insights to leadership to support continuous improvement and strategic planning.

Skills

CRM software

MS Office

Interpersonal communication

Sales targets

Fast-paced environment

Plumbing/trades knowledge

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM

Microsoft Office

Job description

Wayne Pipe & Supply, Inc. is seeking an Inside Sales Representative to develop and maintain strong customer relationships through consultative sales approaches. You will act as a strategic partner, offering tailored solutions and driving revenue with product expertise.

You will handle inbound inquiries, assess customer needs, upsell opportunities, and manage customer portfolios while collaborating with Sales, Marketing, and Purchasing teams to optimize campaigns and product positioning.