INSIDE SALES

Wayne Pipe & Supply, Inc.; Sinton (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Wayne Pipe & Supply, Inc. is seeking an Inside Sales Representative to develop and maintain strong customer relationships through consultative sales approaches. You will act as a strategic partner, offering tailored solutions and driving revenue with product expertise.

You will handle inbound inquiries, assess customer needs, upsell opportunities, and manage customer portfolios while collaborating with Sales, Marketing, and Purchasing teams to optimize campaigns and product positioning.

Qualifications

• Three years of combined sales and customer service experience required.
• High school diploma required; bachelor’s degree preferred.
• Proficient with CRM software and Microsoft Office Suite.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as the first point of contact for inbound customer inquiries via phone, email, and chat; provide expert guidance, product recommendations, and issue resolution.
• Utilize a consultative sales approach to assess customer needs, recommend appropriate solutions, and identify upsell and cross-sell opportunities.
• Build and manage a portfolio of customer relationships with a focus on long-term satisfaction and revenue growth.
• Analyze customer purchasing patterns and market data to proactively offer solutions and suggest promotional opportunities.
• Meet or exceed monthly and quarterly sales performance goals in alignment with company objectives.
• Maintain detailed records of customer interactions, feedback, and sales activities in the CRM system.
• Collaborate with the Sales, Marketing, and Purchasing teams to inform campaign strategies and improve product positioning.
• Provide customer and market insights to leadership to support continuous improvement and strategic planning.

Skills

CRM software

MS Office

Interpersonal communication

Sales targets

Fast-paced environment

Plumbing/trades knowledge

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM

Microsoft Office

Job description

Supervisor:

Director of Sales and Marketing

Revision Date:

09/09/2026

Overtime: Non-

Exempt

Schedule/Shift:

7:00 a.m.- 4:30 p.m. M-F

Position Overview

The Inside Sales Representative is responsible for developing and maintaining strong customer relationships through consultative sales approaches.

This role serves as a strategic partner to customers, providing tailored solutions, identifying growth opportunities, and driving revenue through thoughtful engagement and product expertise.

Duties & Responsibilities

• Act as the first point of contact for inbound customer inquiries via phone, email, and chat; provide expert guidance, product recommendations, and issue resolution.
• Utilize a consultative sales approach to assess customer needs, recommend appropriate solutions, and identify upsell and cross-sell opportunities.
• Build and manage a portfolio of customer relationships with a focus on long-term satisfaction and revenue growth.
• Analyze customer purchasing patterns and market data to proactively offer solutions and suggest promotional opportunities.
• Meet or exceed monthly and quarterly sales performance goals in alignment with company objectives.
• Maintain detailed records of customer interactions, feedback, and sales activities in the CRM system.
• Collaborate with the Sales, Marketing, and Purchasing teams to inform campaign strategies and improve product positioning.
• Provide customer and market insights to leadership to support continuous improvement and strategic planning.
• Stay current on industry trends, competitor offerings, and internal product updates.
• Assist at the sales counter periodically to support customer service and provide coverage during peak times or staff absences.

Required Skills & Abilities

• Strong interpersonal and communication skills, with the ability to actively listen to customer needs and effectively communicate product benefits.
• Proven track record of meeting or exceeding sales targets and quotas.
• Ability to thrive in a fast-paced, high-pressure environment and adapt to changing priorities.
• Proficiency in CRM software and Microsoft Office Suite.
• Positive attitude, resilience, and a willingness to learn and adapt to changing business needs.
• Knowledge of plumbing, trades, and/or wholesale business is a plus.

Education & Experience

• High school diploma or equivalent required; bachelor's degree in Business Administration or a related field preferred.
• Minimum of three years of combined sales and customer service experience required.
• Must be at least 18 years of age.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift 70 pounds at times.
• Ability to access and navigate each department at the organization's facilities.

Key Performance Indicators (KPIs)

• Monthly and quarterly sales performance against goals.
• Customer portfolio retention and growth.
• Upsell and cross-sell conversion rate.
• CRM record accuracy and completeness.
• Customer satisfaction and responsiveness.

30 / 60 / 90 Day Success Plan

First 30 Days

• Complete onboarding and learn product lines, CRM system, and customer portfolio.
• Shadow experienced Inside Sales Representatives on customer calls.
• Review current customer accounts and sales history.

Days 31–60

• Begin independently managing inbound inquiries and a growing customer portfolio.
• Demonstrate consistent progress toward monthly sales goals.
• Identify upsell and cross-sell opportunities within assigned accounts.

Days 61–90

• Fully own an assigned customer portfolio and inbound sales responsibilities.
• Consistently meet or exceed sales performance goals.
• Contribute market and customer insights to leadership.

The Wayne Way — Culture & Expectations

At Wayne Pipe & Supply, Inc., employees are expected to represent the organization with professionalism, integrity, accountability, and a team-first mindset. Employees should demonstrate a commitment to:

• Delivering exceptional customer service
• Supporting teammates and company initiatives
• Maintaining a positive and solution-oriented attitude
• Communicating respectfully and professionally
• Taking ownership of responsibilities and results
• Continuously improving processes and performance
• Representing the company in a professional manner both internally and externally

Employees are expected to contribute to a culture focused on growth, accountability, operational excellence, and long-term customer relationships.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.