Strategic Inside Sales: Key Account & Project Liaison

ebm-papst; Farmington (CT); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

HSA options

401(k) retirement plan with companycon

Job summary

ebm-papst seeks a Strategic Inside Sales Representative to manage key OEM customer orders and forecasts from order entry through delivery. You will coordinate with engineering and planning, ensure pricing accuracy, and maintain strong customer relationships for loyalty and repeat business.

In this role you will back up the SAM team, handle sample requests, and resolve billing and shipping discrepancies promptly.

Qualifications

• Bachelors Degree in a related field; or minimum two years related experience.
• Proficiency with SAP, Microsoft Excel and Word, Power BI and CRM.

Responsibilities

• Enter, maintain, and review sales orders and forecast reports from OEM customers; verify price and delivery and maintain order files.
• Communicate with customers on new and existing orders, lead times, pricing, and order status.
• Provide daily and project support to Strategic Account Managers; back-up for team members.
• Build and maintain relationships with SAM and clients to promote loyalty.
• Review Open Order reports and monitor status to ensure on-time shipping.
• Process sample requests and coordinate with engineering and planning on projects.
• Follow prototypes from order to delivery with engineering and SAMs.
• Review Past Due Reports and escalate as needed to management.
• Coordinate with RMA for returns and credit processing up to $3,000.
• Resolve billing/shipping errors promptly; be the go-to contact for Strategic Sales force.
• Keep management informed of concerns; assist Purchasing/production planning to expedite shipments.
• Use SAP, Excel, Word, Power BI, and CRM in daily tasks.

Skills

Customer service

Communication

Teamwork

Attention to detail

Time management

Education

Bachelor's degree in related field

Tools

SAP

Microsoft Excel

Word

Power BI

CRM

Job description

ebm-papst seeks a Strategic Inside Sales Representative to manage key OEM customer orders and forecasts from order entry through delivery. You will coordinate with engineering and planning, ensure pricing accuracy, and maintain strong customer relationships for loyalty and repeat business.

In this role you will back up the SAM team, handle sample requests, and resolve billing and shipping discrepancies promptly.