Strategic Inside Sales Representative

ebm-papst Inc.; Farmington (CT); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA options

Life and disability insurance

401(k) retirement plan with company’s"

Paid time off

Job summary

ebm-papst Inc. in Farmington, CT, is hiring a Strategic Customer Relations Representative to manage orders, forecast reports, and pricing inquiries for key OEM customers. You will support Strategic Account Managers, maintain open orders, and ensure timely shipping while building strong customer relationships.

The role requires strong communication skills, SAP/CRM proficiency, and the ability to coordinate with engineering, planning, and SAMs to deliver exceptional service.

Qualifications

• Bachelor's Degree in a related field or minimum two years related experience.
• Experience with SAP, Excel and CRM is preferred.
• Strong communication and customer service skills.

Responsibilities

• Enter, maintain, and review sales orders and forecast reports from OEM customers.
• Communicate with customers on orders, lead times, pricing, and status.
• Provide daily and project support to Strategic Account Managers.
• Maintain strong relationships with SAM and clients to promote loyalty.
• Review Open Order Reports and monitor shipping within lead times.
• Coordinate returns and credits with RMA team up to $3,000.
• Escalate issues to Sales Ops leadership when needed.
• Use SAP, Excel, Word, Power BI, and CRM in daily tasks.

Skills

Customer communication

Team support

Education

Bachelor's Degree in related field

Tools

SAP

Microsoft Excel

Power BI

CRM

Microsoft Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Strategic Customer Relations Representative

Active - Regular full-time Customer Rel. Connecticut, Farmington, CT, US

Job Title: Strategic Customer Relations Representative

Summary:This position is responsible for communicating with strategic customers regarding the companies’ products and services.

Essential Functions of the Job:The essential functions of the job require the person, with or without reasonable accommodation, to perform the following:

• Enter, maintain, and review sales orders and forecast reports as received from OEM customers. Verify price and delivery and maintain files for orders.
• Communicate with customers on new and existing orders and any special requests. Answer inquiries on deliveries, lead times, pricing (at assigned level), and order status.
• Provides daily and project support to Strategic Account Managers. Back-up for team members who are out of the office or unavailable.
• Builds and maintain business relationship with SAM and client by providing prompt and accurate service so as to promote customer loyalty.
• Review Open Order Report as needed. Monitor open order status to make sure customers are ordering within lead times and we are shipping as promised.
• Process sample requests for customers and cooperate with engineering and planning on customer’s projects.
• Responsible for following prototypes from order to delivery by working with engineering and SAMs.
• Daily review of Past Due Reports and escalation when necessary to Strategic Inside Sales Manager or Senior Director Sales Operations.
• Work with RMA Coordinator for efficient processing of returns and replacement orders. Authorize credit on RMA’s and invoices up to $3,000.
• Resolve billing and shipping errors as they occur and rectify them in a timely manner.
• Be the key contact for the Strategic Sales force and keep them informed of all relevant activity. Keep track of projects and details necessary to support completion of same.
• Keep the Strategic Inside Sales Manager informed of any areas of concern as well as the Director of Strategic Sales..
• Work with Purchasing/production planning to maintain expedite incoming shipments as needed.
• Use the following software programs while performing the job, SAP, Microsoft Excel and Word, Power BI, CRM.
• Perform all other duties as assigned.

Recommended Education and/or Experience

• Bachelors Degree in a related field; or minimum two years related experience; or combination of education and related experience.

All Employees are expected to:

• Follow the Employee Handbook policies and procedures and uphold organizational values.
• Contribute to building a positive work environment.
• Report for work consistently and on time.
• Report to supervision conditions or practices that are unsafe to ebm-papst and its employees.

Benefits: Eligible employees receive a comprehensive benefits package including

• medical, dental and vision insurance
• HSA options
• life and disability insurance
• voluntary supplemental benefits
• a 401(k) retirement plan with company contributions
• and paid time off.