Customer Relations & Orders Specialist

ebm-papst Inc.; Farmington (CT); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA options

Life and disability insurance

Voluntary benefits

401(k) with company contributions

Paid time off

Job summary

ebm-papst Inc. in Farmington, CT, is seeking a Customer Relations Representative to serve as the primary contact for OEM customers, authorized distributors, and the outside sales team.

You will support order entry, delivery coordination, customer inquiries and issue resolution in a fast-paced environment. The ideal candidate is highly detail-oriented, process-driven, and customer-focused, with the ability to manage multiple workflows.

Qualifications

• Bachelor’s degree preferred, or a minimum of two years of related experience in customer service, order management, inside sales support, or business administration.
• Experience with SAP or another ERP system, Microsoft Excel, Microsoft Word, customer communication, problem-solving, prioritization, follow-up, and accurate order processing preferred.
• Experience in manufacturing, distribution, logistics, or B2B customer support is a plus.
• Strong attention to detail and data accuracy.
• Excellent communication and customer relationship skills.
• Ability to manage multiple priorities and work cross-functionally.

Responsibilities

• Enter, maintain, and review sales orders from OEM customers and distributors; verify pricing and delivery info.
• Communicate with customers on orders, deliveries, lead times, pricing, and status.
• Review open-order and past-due reports to monitor delays and coordinate follow-up.
• Process customer sample requests and coordinate related activity.
• Collaborate with Engineering, Planning, Purchasing, and other departments to support projects and expedited shipments.
• Research and resolve billing, shipping, and order-related errors promptly.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Process-oriented

Problem-solving

Prioritization

Cross-functional collaboration

Inside sales support

Education

Bachelor’s degree or related field

Two years of related experience in customer service/order management

Tools

SAP

Microsoft Excel

Microsoft Word

CRM tools (Salesforce)

Job description

ebm-papst Inc. in Farmington, CT, is seeking a Customer Relations Representative to serve as the primary contact for OEM customers, authorized distributors, and the outside sales team.

You will support order entry, delivery coordination, customer inquiries and issue resolution in a fast-paced environment. The ideal candidate is highly detail-oriented, process-driven, and customer-focused, with the ability to manage multiple workflows.