Strategic Inside Sales Representative

ebm-papst; Farmington (CT); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

HSA options

401(k) retirement plan with companycon

Job summary

ebm-papst seeks a Strategic Inside Sales Representative to manage key OEM customer orders and forecasts from order entry through delivery. You will coordinate with engineering and planning, ensure pricing accuracy, and maintain strong customer relationships for loyalty and repeat business.

In this role you will back up the SAM team, handle sample requests, and resolve billing and shipping discrepancies promptly.

Qualifications

• Bachelors Degree in a related field; or minimum two years related experience.
• Proficiency with SAP, Microsoft Excel and Word, Power BI and CRM.

Responsibilities

• Enter, maintain, and review sales orders and forecast reports from OEM customers; verify price and delivery and maintain order files.
• Communicate with customers on new and existing orders, lead times, pricing, and order status.
• Provide daily and project support to Strategic Account Managers; back-up for team members.
• Build and maintain relationships with SAM and clients to promote loyalty.
• Review Open Order reports and monitor status to ensure on-time shipping.
• Process sample requests and coordinate with engineering and planning on projects.
• Follow prototypes from order to delivery with engineering and SAMs.
• Review Past Due Reports and escalate as needed to management.
• Coordinate with RMA for returns and credit processing up to $3,000.
• Resolve billing/shipping errors promptly; be the go-to contact for Strategic Sales force.
• Keep management informed of concerns; assist Purchasing/production planning to expedite shipments.
• Use SAP, Excel, Word, Power BI, and CRM in daily tasks.

Skills

Customer service

Communication

Teamwork

Attention to detail

Time management

Education

Bachelor's degree in related field

Tools

SAP

Microsoft Excel

Word

Power BI

CRM

Job description

Job Title: Strategic Inside Sales Representative

Summary:This position is responsible for communicating with strategic customers regarding the companies’ products and services.

Essential Functions of the Job:The essential functions of the job require the person, with or without reasonable accommodation, to perform the following:

• Enter, maintain, and review sales orders and forecast reports as received from OEM customers. Verify price and delivery and maintain files for orders.
• Communicate with customers on new and existing orders and any special requests. Answer inquiries on deliveries, lead times, pricing (at assigned level), and order status.
• Provides daily and project support to Strategic Account Managers. Back-up for team members who are out of the office or unavailable.
• Builds and maintain business relationship with SAM and client by providing prompt and accurate service so as to promote customer loyalty.
• Review Open Order Report as needed. Monitor open order status to make sure customers are ordering within lead times and we are shipping as promised.
• Process sample requests for customers and cooperate with engineering and planning on customer’s projects.
• Responsible for following prototypes from order to delivery by working with engineering and SAMs.
• Daily review of Past Due Reports and elevate when necessary to Strategic Inside Sales Manager or Senior Director Sales Operations.
• Work with RMA Coordinator for efficient processing of returns and replacement orders. Authorize credit on RMA’s and invoices up to $3,000.
• Resolve billing and shipping errors as they occur and rectify them in a timely manner.
• Be the key contact for the Strategic Sales force and keep them informed of all relevant activity. Keep track of projects and details necessary to support completion of same.
• Keep the Strategic Inside Sales Manager informed of any areas of concern as well as the Director of Strategic Sales..
• Work with Purchasing/production planning to maintain expedite incoming shipments as needed.
• Use the following software programs while performing the job, SAP, Microsoft Excel and Word, Power BI, CRM.
• Perform all other duties as assigned.

Recommended Education and/or Experience

• Bachelors Degree in a related field; or minimum two years related experience; or combination of education and related experience.

All Employees are expected to:

• Follow the Employee Handbook policies and procedures and uphold organizational values.
• Contribute to building a positive work environment.
• Report for work consistently and on time.
• Report to supervision conditions or practices that are unsafe to ebm-papst and its employees.

Benefits:Eligible employees receive a comprehensive benefits package including medical, dental and vision insurance; HSA options; life and disability insurance; voluntary supplemental benefits; a 401(k) retirement plan with company contributions; and paid time off.