Strategic Inside Sales Lead for Key Accounts

State Industrial Products Corporation; Mayfield Heights (OH); On-site; USD 40,000 - 65,000; Full time

Job summary

State Industrial Products Corporation is seeking an inside sales professional to manage assigned customer accounts and drive growth through reactivation of inactive customers and new business development. You will provide pricing, product, and service details, place orders, and ensure on-time shipments while maintaining CRM records.

The role requires strong phone sales skills, ERP/SAP and Siebel familiarity, and excellent communication. A college degree is preferred or equivalent experience.

Qualifications

• College degree preferred; equivalent professional experience accepted.
• 1–3 years of inside or phone-based customer selling experience.
• Strong outbound and inbound phone sales skills.
• Proficiency with ERP (SAP preferred), CRM (Siebel preferred), and other web-based systems.
• Competency in Microsoft Office applications.
• Excellent verbal and written business communication skills.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Drive account growth by reactivating inactive customers and recruiting new business.
• Provide exceptional customer experience through consistent communication and support.
• Deliver accurate pricing, product, and service information to customers.
• Place and monitor customer orders to ensure timely and accurate shipment.
• Maintain detailed customer interactions and activity in the CRM system.
• Monitor open invoices and follow up on outstanding payments.
• Resolve customer issues related to quotes, orders, and invoices promptly.
• Introduce and promote new products and services to existing accounts.
• Execute assigned sales campaigns and activities from the Galley Management System.
• Collaborate with Field Sales teams and leadership to support broader territory objectives.
• Report customer and market insights to Field Sales and Management.
• Maintain up-to-date product knowledge and complete required training and certifications.
• Organize and manage customer information and sales documentation efficiently.

Skills

Phone sales

Verbal and written communication

Problem-solving

Learn product offerings quickly

Education

College degree preferred

Tools

SAP

Siebel

Microsoft Office

Job description

State Industrial Products Corporation is seeking an inside sales professional to manage assigned customer accounts and drive growth through reactivation of inactive customers and new business development. You will provide pricing, product, and service details, place orders, and ensure on-time shipments while maintaining CRM records.

The role requires strong phone sales skills, ERP/SAP and Siebel familiarity, and excellent communication. A college degree is preferred or equivalent experience.