Order & Customer Relations Specialist

ebm-papst; Farmington (CT); On-site; USD 34,000 - 37,000; Full time

Job summary

ebm-papst Inc. in Farmington, CT seeks a Customer Relations Representative to serve as the primary contact for OEM customers, authorized distributors, and the outside sales team.

You will support order entry, delivery coordination, inquiries, and issue resolution while ensuring accurate communication, timely follow-up, and strong customer service. The ideal candidate is detail-oriented, process-driven, and able to manage multiple workflows in a fast-paced manufacturing environment; SAP and Excel

Qualifications

• Bachelor’s degree preferred or 2+ years in customer service/order management
• Experience with SAP or another ERP system, Excel, Word, and customer communication
• Experience in manufacturing, distribution, logistics, or B2B customer support is a plus
• Strong attention to detail and data accuracy
• Excellent communication and customer relationship skills
• Ability to manage multiple priorities and work cross‑functionally
• Process‑oriented mindset with focus on continuous improvement
• Analytical skills to identify trends and root causes

Responsibilities

• Enter, review, and maintain OEM orders; verify pricing and delivery information
• Communicate with customers about orders, lead times, pricing, and status
• Monitor open orders and past-due reports to support on-time delivery
• Process customer sample requests and related order activity
• Collaborate with Engineering, Planning, Purchasing, and other departments
• Research and resolve billing, shipping, and order-related errors
• Serve as a key contact for the outside sales team and update on customer activity
• Keep management informed of customer concerns and process challenges
• Provide coverage during absences
• Use SAP, Excel, Word, and other business systems to perform duties

Skills

Customer service

Order management

Communication

Problem solving

Detail oriented

Education

Bachelor's degree preferred

Two years related experience

Tools

SAP

Excel

Word

Salesforce

Job description

ebm-papst Inc. in Farmington, CT seeks a Customer Relations Representative to serve as the primary contact for OEM customers, authorized distributors, and the outside sales team.

You will support order entry, delivery coordination, inquiries, and issue resolution while ensuring accurate communication, timely follow-up, and strong customer service. The ideal candidate is detail-oriented, process-driven, and able to manage multiple workflows in a fast-paced manufacturing environment; SAP and Excel