Strategic Inside Sales & Customer Relations Pro

ebm-papst Inc.; Farmington (CT); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA options

Life and disability insurance

401(k) retirement plan with company’s"

Paid time off

Job summary

ebm-papst Inc. in Farmington, CT, is hiring a Strategic Customer Relations Representative to manage orders, forecast reports, and pricing inquiries for key OEM customers. You will support Strategic Account Managers, maintain open orders, and ensure timely shipping while building strong customer relationships.

The role requires strong communication skills, SAP/CRM proficiency, and the ability to coordinate with engineering, planning, and SAMs to deliver exceptional service.

Qualifications

• Bachelor's Degree in a related field or minimum two years related experience.
• Experience with SAP, Excel and CRM is preferred.
• Strong communication and customer service skills.

Responsibilities

• Enter, maintain, and review sales orders and forecast reports from OEM customers.
• Communicate with customers on orders, lead times, pricing, and status.
• Provide daily and project support to Strategic Account Managers.
• Maintain strong relationships with SAM and clients to promote loyalty.
• Review Open Order Reports and monitor shipping within lead times.
• Coordinate returns and credits with RMA team up to $3,000.
• Escalate issues to Sales Ops leadership when needed.
• Use SAP, Excel, Word, Power BI, and CRM in daily tasks.

Skills

Customer communication

Team support

Education

Bachelor's Degree in related field

Tools

SAP

Microsoft Excel

Power BI

CRM

Microsoft Word

Job description

ebm-papst Inc. in Farmington, CT, is hiring a Strategic Customer Relations Representative to manage orders, forecast reports, and pricing inquiries for key OEM customers. You will support Strategic Account Managers, maintain open orders, and ensure timely shipping while building strong customer relationships.

The role requires strong communication skills, SAP/CRM proficiency, and the ability to coordinate with engineering, planning, and SAMs to deliver exceptional service.