Strategic Inside Sales Director — CRM & Growth Leader

Kentucky Association Of Electric Cooperatives Inc; Louisville (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

United Utility Supply in Louisville, KY seeks an Inside Sales Director to lead the sales team, strengthen customer relationships, and drive growth across the organization. You will collaborate with Sales, Procurement, and Operations to optimize processes and enhance CRM usage.

This role oversees onsite and remote staff, develops KPI-driven plans, recruits and mentors, and partners with leadership to align pricing and inventory strategies with company goals.

Qualifications

• Excellent written, verbal and interpersonal communication skills.
• Demonstrated ability to build and manage relationships with internal and external stakeholders.
• Valid driver’s license.
• Ability to travel up to 25%.
• Proficiency with Microsoft Office Suite.
• Experience using ERP, inventory management, or similar business systems.
• Ability to effectively utilize internet-based business applications and CRM platforms.

Responsibilities

• Lead, mentor, and develop the Inside Sales team to achieve performance goals and support sales growth.
• Collaborate with executive leadership to achieve business objectives and KPIs.
• Recruit, onboard, train, and develop new team members.
• Establish and maintain processes and procedures that ensure quality and operational excellence.
• Drive effective utilization of HubSpot CRM, ensuring accurate tracking of customer interactions, quotes, opportunities, and sales activities.
• Analyze performance data and identify opportunities to improve efficiency and customer engagement.
• Partner closely with the Sales team to maximize customer retention, satisfaction, and account growth.
• Collaborate with Purchasing and Operations teams to support inventory planning and meet customer expectations.
• Support pricing strategies and initiatives that align with organizational sales objectives.
• Build and maintain strong relationships with cooperative partners while identifying evolving service and product needs.
• Identify, recommend, and implement technology improvements that enhance Inside Sales operations.
• Develop and standardize training programs and best practices across all warehouse locations.
• Increase team product knowledge by coordinating vendor-led training and educational opportunities.
• Work cross-functionally with Sales, Purchasing, and Operations leadership to execute strategies that support the company's vision and growth objectives.

Skills

Relationship building

Communication

Leadership

Travel readiness

CRM proficiency

Office software

Education

Bachelor's degree in Business or related field

Tools

HubSpot CRM

ERP systems

Microsoft Office

Job description

United Utility Supply in Louisville, KY seeks an Inside Sales Director to lead the sales team, strengthen customer relationships, and drive growth across the organization. You will collaborate with Sales, Procurement, and Operations to optimize processes and enhance CRM usage.

This role oversees onsite and remote staff, develops KPI-driven plans, recruits and mentors, and partners with leadership to align pricing and inventory strategies with company goals.