Inside Sales Director: Growth Leader & CRM Strategist

United Utility Supply; Louisville (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

United Utility Supply, headquartered in Louisville, KY, seeks an experienced Inside Sales Director to lead our Inside Sales team, onsite and remote, and drive strategic sales growth. You will partner with Sales, Procurement, and Operations to deliver exceptional service, optimize processes, and champion HubSpot CRM usage to improve engagement, pipeline visibility, and team effectiveness.

The role requires strong leadership, a track record of achieving KPIs, and the ability to develop training

Qualifications

• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to build and manage relationships with internal and external stakeholders.
• Valid driver's license.
• Ability to travel up to 25%.
• Proficiency with Microsoft Office Suite.
• Experience using ERP, inventory management, or similar business systems.
• Ability to effectively utilize internet-based business applications and CRM platforms.

Responsibilities

• Lead, mentor, and develop the Inside Sales team to achieve performance goals and support sales growth.
• Collaborate with executive leadership to achieve business objectives and KPIs.
• Recruit, onboard, train, and develop new team members.
• Establish and maintain processes and procedures that ensure quality, consistency, and operational excellence.
• Drive effective utilization of HubSpot CRM, ensuring accurate tracking of customer interactions, quotes, opportunities, and sales activities.
• Analyze performance data and identify opportunities to improve efficiency and customer engagement.
• Partner closely with the Sales team to maximize customer retention, satisfaction, and account growth.
• Collaborate with Purchasing and Operations teams to support inventory planning and meet customer expectations.
• Support pricing strategies and initiatives that align with organizational sales objectives.
• Build and maintain strong relationships with cooperative partners while identifying evolving service and product needs.
• Identify, recommend, and implement technology improvements that enhance Inside Sales operations.
• Develop and standardize training programs and best practices across all warehouse locations.
• Increase team product knowledge by coordinating vendor-led training and educational opportunities.
• Work cross-functionally with Sales, Purchasing, and Operations leadership to execute strategies that support the company's vision and growth objectives.

Skills

Communication

Relationship management

Travel willing

MS Office

ERP/inventory systems

CRM platforms

Education

Bachelor's degree in business, Supply Chain Management, or related field

Tools

HubSpot CRM

ERP

Job description

United Utility Supply, headquartered in Louisville, KY, seeks an experienced Inside Sales Director to lead our Inside Sales team, onsite and remote, and drive strategic sales growth. You will partner with Sales, Procurement, and Operations to deliver exceptional service, optimize processes, and champion HubSpot CRM usage to improve engagement, pipeline visibility, and team effectiveness.

The role requires strong leadership, a track record of achieving KPIs, and the ability to develop training